Well. Its been 2 years since I started using, and selling Kingtech turbines, and last week at First in flight saw the first failure of a turbine that has resulted in me sending a turbine back to the factory for work. Thats after running them in 11 airframes, and selling a decent amount to customers. Even then. The fault with my K100 has turned out to be a sticking solenoid valve which I am sure that I could fix myself. ( Would rather send it back and have peace of mind that its done right )
I thought that I might also add that before I diagnosed what the issue was, I spoke to Barry a number of times ( Long distance ) on his cell phone. He tried to help me diagnose what the issue maybe. He even went out of his way to overnight a new ECU to my hotel whilst I was at the event. That arrived next day by 1030am. Unfortunately this did not rectify the issue, but 10 out of 10 for effort.
Before anyone suggests that this was only the case because it was me, or I am getting special turbines. Please rest assured that all my turbines, and my customers turbines are coming from stock. Also, I have had similar type issues with other brands in the past, and never received service such as this. I have also never come close to matching Kingtech's small numbers in failure rates. They are miles in front of any other brand that I have sold/ used. These are just my personal experiences based on real life operation and sales. No wanting to start a turbine war or a flaming post succession. I just see a great product, and service to match and feel that it deserves recognition.
My thoughts are that every product that we use will fail at some point. Every turbine, every radio, every aircraft manufacturer. They will all have an issue at some point or another. It makes me chuckle when people say they use brand X, Y or Z because they believe it will never fail… For me its all about how that company acts upon the failure and what that failure rate is at.
Just sayin…..
Regards Al