I think what most of us would appreciate is our emails returned.
Kirk, you ended your post with "That is customer service and dedication." To what? Some turbines got tested? Shouldn't they have been thoroughly tested before being sold? I agree, it sounds like John got handed a poo sandwich, but to have you guys jump on a forum and heap praise on the situation and tout excellent customer service? It honestly makes you look foolish. The people on this forum aren't that naive.
Sorry, but you coming on here and blowing sunshine doesn't help the people who have made repeated attempts at corresponding with Jetcat to no avail. I think the customer base would be more understanding if they got phone calls returned or emails answered instead of pom pom waving about some successful testing.