Obviously he makes some great products but his customer service is awful. I guess he does not understand how important the customer service aspect of this hobby is. I will just send the rest of business to Shindin, Robart and Century Jet. I have asked him for 2 years to just return my spinner regardless if the work was done or not. He won't even acknowledge my emails regarding the spinner. I have met him in person and always considered him a good guy but not anymore. He seems to be fine with taking people's items and not returning them.