I just came across this thread. I think it's pretty funny that people who have dealt with Chief who live in Florida had no problems. Of course those people would have great service because when you live within driving distance of the place, I'm sure nobody would be cursed out over the phone. Chief is about a 1 1/2 hour drive from me. Trust me, if someone there cursed me out, I'd be on their doorstep in a heartbeat!