Did you buy it new or used?
I recently got a Helion Volition from hobbytown, which I really like, and they told me within 90 days, electronics are covered.
Maybe you can take it back if it's new.
If nothing else, this video helped me program mine. Maybe you can do a ESC default reset on yours.
This is assuming your ESC is Reaktor
https://www.youtube.com/watch?v=Lw-b...ature=youtu.be