help! Christmas present doesn't fly
OK, I can kind of imagine you get a lot of questions like this...
I bought my daughter a toy RC helicopter for Christmas. It's a Silverlit Nano-Falcon XS.
Well we can't get it to fly properly. When you press the throttle it jumps into the air, briefly, and then skitters away sideways and crashes.
The instructions suggest that it should be possible to get it to hover about 1m high just using the throttle, but we can't get it to do that.
The best we did was when my daughter holding down the left trim button continuously, but we told her to stop because we figured it's not intended to do that: is it possible something was broken while she was doing that? Our general attempts to trim the thing are not working because it won't stay up for long enough to try to trim it.
We have charged the battery fully, as far as we can tell.
We are taking off from a flat surface.
Can anyone help?