Originally Posted by jester_s1

Try rebinding first. If that doesn't work, I'd call customer service. You may have a bad receiver.

Since you said you're new to planes, I'll ask- do you have an instructor to help you with this? Even with SAFE, there are some basic flying skills that are required. A big plane like the Carbon Cub can do a lot of damage, not to mention the frustration of losing it.