Originally Posted by Boomerang1

Why should Fabio pay a penny? Robart stuffed up, Robart should make things right again, so what if it's a sale from a couple of years ago.

Whatever happened to 'good will' towards customers.

Step up Mike Vassar, start acting like the VP of marketing instead of the scrooge. You think your reputation and that of your company is worth more than a pair of lousy wheels?

AND apologise for your company's mistake when you send Fabio his correct wheels.