With Altacare or Electron USA both don't care many products they sell, they act more like a middle man just touch the product coming from Spain and sending it to you.
I have had great customers service directly from Electron and prompt shipment within two days or less of ordering and receiving in less than five days.
To me, if the dealer of any product can't keep an inventory on hand, I will always order directly from the manufacture if I
Altacare lost a sale of a Jetsmunt turbine because of the price difference and they don't stock any turbines, I ordered direct through Jetsmunts and had excellent service and delivery time.
Maybe you guys should order directly to avoid these issues, just my experience.
Russ