WOW
After reading all these post and differant opinions I can see where customer service could be
a real nighmare and take some real skilled people to deal with all these different philosophys.
Myself I don't see what the problem is really.
You send them a rib, they send you a wing. Sounds pretty simple/amicable to me.
Rude service person ?. Hey it takes two to tango. Sometimes personalitys clash.
Look at the posts. I have had that happen a few times myself. I usually just hang
up and call back. Usually I get a new service rep and all works out.