To all,

1. The customer isn't always right. Like I told Miloh earlier, I am still in the retail business and will do anything to try to keep a customer, without totaly loosing my ass. I do indeed have a very good customer base and my business is still very successful, as of right now.

2. Hobby People does need to work on trying to get their CS reps to be a tad bit more nice to the customer. I did get a little aggravated with the person I was talking to. He simply wouldn't answer my questions, and I was never rude or called him names. He did hang up on me for no reason.

3. I did as they told me and sent them a rib from the plane. In return I got a new wing, some accessories to complete the wing, and a free set of the weak-assed retracts. If they think that they were doing me a favor by sending them at no extra charge, I would have preferred that they just leave them out. They're for a forty sized plane, and will do no good on my sixty sized bird. Nice try Hobby People!

4. Evidently HP has gotten some complaints because there is a guy who has got a post going about HP, his P-47, and how he got such good service. He had a problem with a wing, called HP about it, and he got a new wing without having to send any evidence of getting a bad wing. He didn't have to send anything to them as proof that he destroyed his damaged wing. His Post is on here, check it out.

5. In my opinion, no matter who you buy from or deal with, the company should have nice, polite, helpfull CS people. I don't know about now, but HP didn't have this at the time I was dealing with them. Also, a company should not demand that a person to go through the trouble of destroying a product in order to get a new one. Sure, there wasn't much involved in destroying the wing, but I did have to put forth the effort to destroy it, fill my garbage can half full with the wing, and spend the time to go to the post office and mail the rib. I also had to wait about a week and a half to get the new one. A customer should not have to go through all of this over a measly wing that probably cost them $20.00. It would be different if I were asking for an entirely new plane. I would have preferred them to just ask for the wing back. I would have shipped it to them at my cost, and they could have given me a credit of some sort to refund my shipping. I just didn't like the idea of destroying the wing.

There is no need in anyone else insulting one another. Yes, I have some people that agree with me and some that disagree. The bottom line is, I got my wing and it cost me effort, time, and money. It should have only cost me time. HP will not get any more business from me, and it seems as if they may have lost a couple of customers by the sound of some of the comments from this post.

Just be sure to check out dudes post. It's called Hobby People and my P-47 or something like that. It sounds a lot like mine, only the content is very much different.

John Kennedy