Crashem,

What part of me has an attitude? And as far as only the CS rep and I knowing what the conversation was like, maybe I can give you the "nearly" exact words.

After I emailed the pictures, I called them to see if they got the email, they did. After confirming this, I simply asked "what will it take for me to get a new wing?'" He replied, "we'll need a rib from the wing." I asked, "what do you mean you need a rib?" In return he said " we'll need a rib from the wing to confirm that the wing you have now is destroyed, we can't just send you a new wing." I said OK and hung up. Now, what part of that conversation contained an attitude?

After thinking about it for an hour or so, I decided that I had a few questions to ask them so I called them back. I talked to the same guy. I asked him why I had to destroy the wing, why couldn't I just send it back to them. He said they didn't want it back, to simply destroy the wing and send a rib. Now, I'm setting there thinking about how stupid it was to do that, and why I had to go through the trouble of destroying the wing and removing a rib, disposing of it, driving to the post office and spending the money on signature mail. I sent it signature mail because heaven forbid they say that they never got it. I was going to have proof. Plus, if they would have said that they didn't get it, what was I going to do about another rib, the wing was gone. Again, where is there and attitude in this conversation? I simply asked them a question.

Here's where an attitude comes in. I told him that I would do as he said, but that HP had some pretty screwed up policies. He told me that they weren't screwed up, and if I wanted a new wing, the best thing for me to do was to send in the rib. I told him I just didn't like the idea of destroying the wing, that I as a customer, who sent in proof of the failure, should get a wing at no incovenience to me. That's where he hung up on me.

So there crashem, that's pretty much what was said. In what part of that conversation did I have an attitude? I acted as anyone else would have. Sure, I questioned their policies, but I questioned them right after the first call. It seems that Skyking did the EXACT same thing as I and he got good results, without having to send anything to them.

I don't exactly know what the purpose was of you coming on her telling me that I have an attitude when I don't. I just expect good service from a company that I spend my money with. If you don't mind going out of your way to get a replacement, fine, but don't come on here telling me that you see nothing wrong with them asking such of me. I believe that there have been more than enough people to come to my defense on this subject, and yes, they saw that I had gotten a bit upset. They, unlike your stubborn ass, understood. You, obviously, are a pushover. I'm not. I did get screwed this one time, but it will never happen again.