Crashem,

This ones for you, I think maybe if the shoe was on the other foot, you would have different views. I enjoy building and flying airplanes very much, you could say I'm becoming pationate about it, but I have a life outside of flying and the majority of the money I make has to go to bills and other crap to maintain the lifestyle I choose to lead. I'll bet about 90% of the people in this hobby have to do the same thing. If you are one of the fortunate few that is independantly wealthy, then being treated like crap by a $10.00 an hour CS rep probally wouldn't bother you; you could just go and buy another plane and hope the person building this one did his or her job and built a quality ARF. I said that to say this. I make a good living, but I am not to the point to where I will let companies srew me, I dont think I ever will. If you are not satisfied you have every right to voice your opinion. I'm in the service end of my industry and if one of my techs does something to upset a customer, I'm doing everything I can to make sure that customer is satisfied, and will come back and spend more money with my company. I'm kind of fed up with people taking up for the CS guy in this thread, that's his job. He gets up every morning knowing he will have to deal with problems, if he dosen't know how to satisfy customers, and maintain his companies policies, and do it with a better attitude, he needs to move on. If you personally, would be satisfied with the way HP handled the whole deal thats fine, I would not reply and call you a weak individual who lets people walk all over him, but don't critisize people that have a backbone. You say Yard-Dart has an attitude, I say Yard-Dart has every right to do what he did, infact, I would not have been so nice to the "poor little CS rep.". Ah, that feels much better. Crashem, Its not too late, if you start drinking a lot of milk and taking calcium supplements, before long you to could have a backbone!!!