John,
I have read Skyking's post and it does mirror the experience I had with them. I wonder if you got a person on the phone who didn't know the correct procedure or was gun shy from having his ears burnt by other customers in the past. I also noticed that Skyking corresponded by e-mail as I did. My e-mail was answered by the service manager and everything was quickly taken care of. Maybe e-mail is the way to get the boss instead of a clerk. Maybe you just got the wrong person on the phone. I do agree with you about destroying the wing. Maybe that is just their way of making sure the wing isn't used by someone else.
Sam