Actually I did have a problem with him once but that had nothing to do with my kit I had, I didn't let it affect how I felt about the Arf I had purchased. I, after a while, did get the issue straightened out and bought two other planes from the company with no problems. I won't call a ARF plane inferior and over priced because the guy who owns the company is difficult at times. That's just slandering a companies product based on your attitude toward someone who owns it, that has to be the poorest reason for bad mouthing a companies good product. If that's how you feel about their product then you probably would buy the same plane from another distributor. Heli and hobby is just the importer of the kit, not the maker, if that is the only thing stopping you from buying a good arf kit, then find another distributor.