RE: Is There a problem on your end?
I remeber we had to 'log in' and enter a reminder for our password, or somthign as such. My reminder became my password.
I had originally requested my password about 6 months ago when my machine crapped out, and have been successful since then.
Recently, with this change, I tried to log in again (after purging all my cookies) I then went to log in again, but it didn't accept my orginal password. So, I requested it again (from the log in screen), and a different one came back; my 'hint' word..
I remeber I had two choices for the password, either e-maield to me, or online, with a valid e-mail adress. the valid e-mail adress didn't seem work, so I had it e-mailed..