You have to look at it from their point. They get a lot of calls from people who crash helis for many reasons, and every one is pissed and blame the heli. No, they could never have crashed the heli themselves.

They gave you a crash kit and some of the parts. Granted, they maybe didn't give you all the parts, they missed it, but they gave you a lot more than many companies would have. Deal with it, fix it, fly it and have fun. If it is going to break you, maybe you should think about a new hobby. Basket weaving is pretty cheap.

Helis cost money, and crash for many reasons. You either have to suck it up, or forget it.

Fix it and go have fun and forget it. Your not going to get a new heli out of them no matter how loud you get, and if you did, whats to say you don't crash that one too?

Just my 2 cents.