Double check the number that you are using, it should be 925-871-5712. It is a fax/e-mail service that I have had for a few years and it has always worked fine. I don't think there is even a physical phone for someone to pick up. Its all automated, someone sends a fax and they automatically e-mail it to me. I just called the number and instantly got a fax tone so it should be working just fine. Try again and be certain you are using the correct number. Thanks.