RE: Cermark-Unacceptible Customer Service
I have done business with them also. I had an older Cermark Sukhoi. The all white version. Anyways, I flew it a few times and loved it. But on one flight, my ST75 died when it was 25' up and was in the middle of a turn. So you know what happens to bricks with wings at that altitude. The fuse was trashed. So I called up Cermark and asked to see if they had a replacement fuse. They did and said it was $75. That's a lot for a fuse, but cheaper than a new plane. So I bought it. Recieved it in a few days and put it together. Nothing fit right. Stuff wasn't glued good, Was a pile of you know what. I put it together the best I could and flew it. I flew it twice and came in for a landing and the fuse. broke in half on a landing that was good. I called and told them that the fuse they sold me was a pile and broke in half on a landing. They said sorry, can't replace it, BUT you can buy another one for $75. I said no thanks and would never do business with them again. I never will and every time I see the Cermark name I get bad, bad vibes. THEY SUCK.
I like companies, like Tower. I order a bunch of stuff from them and received that today. I ordered an APC 17-6, but they sent an 18-6. I called and in less than 2 minutes the lady said my right prop. was on the way and to keep the 18-6. I like doing business with them.