Has anyone had problems with the quality of customer service from Thunder Tiger? I am very dissatisfied how they handled my problem. I had couple of small parts were defective. We are talking cowl being wrong color and cracked rudder fin. Other companies would send you replacement no questions asked right? TT asked for old parts first. No problem. I sent them back even though it meant major delay.
Then, when it came to ship the good parts back they told me that one of the parts would not be in stock until mid March! So they did not ship me that part although they could have checked this up-front. Finally, they were a week late shipping the package back to me and they are trying to BS me that it is UPS delaying the process. I have shipped tons of packages though UPS and never had a problem UPS being a week late with shipping a package dropped to them.
I have built ARFs from vendors such as SIG and Falcon Trading and had no problems whatsoever on the service. TT place seems to be putting customers through hoops and the level of support really seems dismal. I will never buy another TT product again. It is not an isolated case, I had a TT engine before and what a nightmare it was to get spare parts.

Sorry for the venting and if this is an isolated case, please comment on your positive experience with Ace Hobby.