I have ordered one ARF from you. The CMP Cessna 140. You shipped it out promptly, and it arrived in a timely manner.

You sent me an e-mail only after Fed Ex had picked up the item for shipment. That is where I think you could improve your customer relations. I would have liked to receive a notice from you that you had in fact received my order and my payment and that you would be shipping the model. I was left in the dark about the order, IIRC, for more than 24 hours when I am used to receiving notice much sooner than that.

I consider my one purchase with you (so far) as quite satisfactory.