RE: Customer service- good or bad?
I know for a fact that Aeroworks is not ripping anyone off with their shipping prices. Some companies offset the cost of shipping because of higher price margins that they enjoy or in an effort to move inventory. Horizon for an example offers cheap shipping on planes that don't move but charge full shipping prices for most other stuff. Companies like Chief provide free shipping on some items that have minimum price requirements as a means of offering a more competive deal. Simply comparing the shipping charges without examining the other factors will of course show substantial differences. UPS charges significant premiums for large packages due to the fact they take up alot of room. Just because I can get free shipping from one company on their product does not mean that UPS is not charging them full price to ship the item.
Tom