RE: Customer service- good or bad?
FWIW, I just did an arbitrary estimated shipment from UPS for 3 boxes (estimated dimensions of 85X20X20 for the biggest box) from California to colorado and got $175 for ground service. Now, my estimates are surely not accurate, but pretty close. You also have to realize that getting the plane from China to here is not free, and neither are the boxes everything comes in...
$200 is a very reasonable shipping fee, IMO.