I never have a problem with TH....
I always get my order within 4 business days.
I actually broke my Hobbico hand crank fuel pump and they replaced it for me.. I didnt even have to return the old one.

However, Tower customers should be aware of a possible risk to their bank accounts.
DPI Inc, a major Credit Card Authoriazation service (Im positive TH uses this Co) was hacked at the end of February.
Millions of CC numbers were stolen.
There were 3 transactions @ $150 ea charged to my account that were not mine.
Bottom line.... keep a close eye on your account and report any fraud immediatley.