RE: Nitromodel has terrible service!
Your airplane May not be 'Crap' at all. Its most likely China Model Products which is mostly what NitroPlanes sell.
Nitro Planes is simply a US reseller and judging what I have seen it may well be no one in that company even flys or knows anything about actually using the product. Which explains a lack of any support or real knowledge avaliable for the customer.
When you want to sell an RC airplane at consistantly cheaper prices than the majors, You do it in two ways. You either provide a transparent owner/user manual and or you include the lowest common denominator hardware packages.
The user manual and manual development in the language of the end user is arguably the most expensive portion of any new airplane package.
Even though some of the most expensive arf's are made in the same pacific rim factorys as the cheapest the real differance is the expense the reseller has choosen to invest for user end manual, anywhere from nothing to a major portion of the product cost and what hardware the reseller has specified. Anywhere from leftover known non fuunctional product to the quality stuff.
CMP makes some fine airplanes but user manuals and or hardware depending on the reseller may or may not be usable.
John