sure is a little harsh since it has been such a short time. a lot of these companies run it as a side business and are a little tough to get a hold of. i have heard of no one ripped off from great northern at all. if this one gets under your skin, wait till you order from some of the others. some are nails on and others are not. it is what it is. there isnt enough money in the hobby to have a public relation person etc. they are mom and pop with a life away from the phone. good luck, barry