http://www.plasticconceptplanes.com/home.htm is their homepage which you probably already have. Making airplanes is not how they make their living, firefighting I believe is how they do it. So it takes a while to get you a plane built unless they have it in stock. They are slow but good, I have one of their Talons and love the thing. They also don't hit their email as constantly as you'd like but it's the nature of their life. They are good folks though and will take care of you as they can.
Not much that I can do to help I know, but rest assured, when it does come in the mail it goes together real quick and flys nice.