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Old 07-31-2008, 05:30 AM
  #5  
da Rock
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Join Date: Oct 2005
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Default RE: Looking for hobby shop


ORIGINAL: crownvic

Looking for a hobby shop that mite have a 1/5 scale Waco ymf ARF made by Cox still in stock. because cox no longer carries the Pica line of ARFS. sent everthing back to China no parts nothing for warranty. Hell of a way to treat your customers cv

Sounds to me like Cox put their customers ahead of profits. A mfg doesn't send back "everything" because they're tired of selling the stuff. "Sending everything back" suggests there was something wrong with a lot of the "everything". And that's not surprising.

It sounds like Cox discovered the mfg's quality was lowering a bar that Cox couldn't afford to lower. A reputable retailer wants to sell quality stuff. And wants to to back that stuff with their warranty. But they have to be able to afford to do the warranty support. It sounds like there was more warranty support required than Cox as a company could afford to do. Otherwise, they'd keep selling the ARFs. Sometimes a retailer has to dump a line of products to keep their own reputation intact. Or to keep their company alive. Cox isn't a very big company any more.