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Old 08-05-2009 | 10:09 AM
  #15  
squeakalong
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From: Interlochen, MI
Default RE: How is Sig's customer Support?

I have to say that my experience with Sig, though not involving an ARF, has been very good...with one exception. Normally I talk to MIKE and he's a good guy; replaced a whole batch of balsa that arrived in "hard" condition with some much better quality wood...and told me to keep the original order to boot. Always answered questions in a professional manner. Now, one time I did talk to a woman who said her name was, I believe, Robin...or something like that. I would NOT want to discuss any modeling topics with her again [:'(] and I can assure you our one and only conversation was short by my choice.

It is truly a shame that the Sig ARF buyers are having this kind of trouble and receive the kind of "in your face" answers to their questions. I don't care if you spend $200 or $2000 the product should hold together and the company should be darn happy that customers are purchasing their product. BTW: I purchased a Pacific Aeromodels ARF Knockabout last year for about $129 and have flown about 5 1/2 gallons of fuel through it with absolutely NO structural problems. It isn't just about money here, folks, it's about a thing called integrity.

Soft landings.

Joe