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Old 01-06-2010, 12:59 PM
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Default RE: How do you handle RC trades/sales?

Sometimes if you get a lot of e-mails or communications (private messages or such) you can't always reply to every one. There is such a thing as information overload or saturation. Try to structure your communications in such a way that no response is a positive response. This will cut down on pointless communications and make for a more efficient use of your own time.

http://en.wikipedia.org/wiki/Communication_theory

For instance a self-terminating message like "Your ... was shipped today. Your satisfaction is important to us. If you are not satisfied in any way with the <product> or our service, please do not hesitate to contact us and we will do whatever we can to rectify the situation." The customer will contact you _only_ if he is unhappy. If the customer is happy, no further contact is necessary. If most of your customers are happy, a setup like this is ideal.