for what it's worth, I totally understand both sides here....having been a former merchant, there is nothing worse than being robbed of good money you work way too hard to earn....and you take all the risk on each retail transaction for a modent gain in profit.....it can really hurt when you get even one beat you....may take 5 or 10 sales to make up for just that one loss......

and from the customer side, I have ordered from TBM a couple of times.......delt with someone I can't remember and Gene.....all occations were outstanding......great value, products as advertised.....support help resolve one issue, and I had both items I needed in terms of support after the sale taken care of right away......I think one was even via email [X(]

Of course I would call for these tyopes of issues, especially if I were out of the country....


And I find many times the vendor is unresponsive there is a good reason.....such as when I was emailing PA for my new Extra......the entire company was at SEFF for the show.....

I am sure TBM will take care of you......Hope everyone had a good Forth!