RCU Forums - Morris Top Cap (Customer Support???)

After the suggestions of several fellow flyers, I purchased a Morris Top Cap ARF. After arrival, I embarked on the tedious process of putting it together. Ha! Ha! That was hard. Nice airplane. The glorious day arrived for the first flight--sunny, no wind--and the usual first flight radio check was paced off PLUS! Everything was A-OK. YS-45 at the powerhouse achieved take off flight speed at just under half throttle. Very impressive. After a brief flight around the field and minimal first flight trim adjustments, landed perfectly. After battery check and extensive look-over, etc., etc., I decided to fly a second time, which was uneventful, stirring the sticks at a minimum, swinging an APC funfly prop, which balanced out perfectly. Uneventful landing, picture perfect...SPOT ON! Very nice. Third flight. After another battery check and extensive look-over, achieved another uneventful take off. As I gained altitude I decided to do a 360. On the downward side of this maneuver, the elevator LOCKED and, not anticipating a locked control surface, the only thing I had time to do was to cut the throttle and hope the damage wouldn’t be too bad. The aircraft flew into the ground with no response to the HS 425BB servo from the elevator. All servos responded to my input except the one attached to the elevator. After a thorough investigation of the crash site, the elevator and rudder control horns were broken off the servos and approximately 1" of the Morris installed pull-pull cable sheath for the elevator was hanging out of the rear of the fuse on the up side. The sheath is in two (2) pieces, which led me to believe that the servo locked because of a bind. There was a binding failure or adhesion problem in the area of the pull-pull system... So I called MORRIS. Talked to ROBERT. I explained what happened and he said he would call me back...NEVER happened. I called back, spoke to Matt who said he would make it right. He asked if I would send the plane back, which I did immediately. I let them know it was on the way back to them. After 2 days I called back and spoke to Matt briefly, who then turned me over to Robert. He told me that I dumb thumbed the Cap into the ground and insulted my building skills. He added that he never sends a replacement kit out to anyone! He went on to verbally attack me and insinuate that I was trying to use extortion to get a new airplane from MORRIS. I am not saying that Morris does not make a good product, just that their customer service is nonexistent.