Cermark Pitts and Customer Service
 

My lovely wife bought me a gorgeous Cermark Pitts for Christmas. Unfortunately, the airplane was damaged in the box (broken fin and wingtip). I called Cermark today and talked to a nice lady named Janice. She is sending me a brand new airplane with a return shipping label (and this is a BIG box). For those who wonder about Cermark service, you can stop wondering. The plane could have been damaged in shipment, but she was more interested in keeping a customer satisfied than making me jump through hoops. I can hardly wait for the new plane to arrive, and for good weather to fly it. Thanks, Cermark!

RE: Cermark Pitts and Customer Service
 

Whoops

This story isn't going to sit well with the whiners and moaners.
I'm planning on getting their new Javelin II and good to hear about company support.

RE: Cermark Pitts and Customer Service
 

yes they are very nice to deal with. i bought there f 16. it had a broken canopy .they sent 3 before they shipped one by fedex over night . ups is very hard one there shipments now. cermark never said a think when i kept calling and telling then it got broke to.


the javlin flys very good

RE: Cermark Pitts and Customer Service
 

i am looking for the manual of Cermark Pitts-s2b(old version).
if you got that(.pdf), please send it to me !
thanks a lot!

my e-mail:
[email protected]