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Dave Patrick Models Can't Spell Customer
It looks like the last big thread complaining about DPM service has been closed so time to start another one. And you know what? You guys who say that Dave Patrick Models gave great service to you despite the other 99.9% of us who get nothing, consider yourselves lucky. Actually, consider it a mistake because it goes against everything they normally do.
Dave Patrick - These are my opinions and from what I read on RCU, similar to the opinions of many other modelers. Sandy is ruining your company. This is well documented and my experience trying to get a 120 Ultimate has been exactly what I expected from all the other horror stories. She blames the builder, the frieght company, the weather, and then claims all the products are shipped to us on her "daily" news. Guess what? The Ultimates came in early January and my LHS has yet to receive the ones he has had backordered since early 2003. She continues to make promises of "next week". Yes, I know how great the planes are. But pretty soon, the competition will have planes just as good that we can actually buy. Plus, I can only imagine if my Patrick plane was down and I needed a part like a cowl or canopy. Where is this dedicated RCU Dave Patrick Support thread? I can't wait to see the response time on that. Please hire some people to take care of your company! |
RE: Dave Patrick Models Can't Spell Customer
I have been waiting on a muffler from them for 3 weeks now. hasn't even been billed yet. got the conformationthe next day, but so far...no muffler! [:o]
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RE: Dave Patrick Models Can't Spell Customer
Hummm.........Here we go again........Come on Dave!
Serge :([:o][:o] |
RE: Dave Patrick Models Can't Spell Customer
What amazes me is that (and this is NOT directed to the thread starter) people continue to buy from them.... even though the customer service is so bad.
Start "voting" with your wallet. You'll see change if you can wait and deal with the fact that someone you know WON'T wait and will show up at the field with a new DP Ulty, for instance. And then you'll have to listen to them tell you about the "story" of how long etc it took to get... but at least they have one. Unfortunately, most of us (me included although I have never ordered from DPM) are suckers for a new/ better/ faster/ better marketed etc. We have to have the latest greatest and we will walk through a wall of fire to get it... even if there was something almost as good that you had to step over to get to that wall of fire. The other thing is that we demand lower prices, but also higher quality. I laugh everytime someone searches and searches for the "best" deal on something only to complain that the deal took too long to ship, wasn't in stock, came with missing parts.. whatever. And if they just walked into their LHS they could have examined and walked out with what they wanted for a little more money. This is not directly related to the RC community either. |
RE: Dave Patrick Models Can't Spell Customer
I met with Dave at WRAM. We had dinner and spoke at length about a support forum here on RC Universe for DPM to help facilitate customer communication (i.e. out of stock issues, lead times for in stock status, support of individual products, etc). He agreed it was a good idea just as many of the major manufacturers here on RCU already have learned.
The power of the support forum is that you can post an answer once and then 100 people can read it. this avoids 99 emails or phone calls answering the same question. For a small company like DPM this is necessary to reach their customers efficiently and harnesses the power of the internet. Since our meeting I have not been able to get in touch with Dave since he has been back in the office so we can get the ball rolling on this. I just sent him another email so hopefully he will get back to me and we can move forward with this for his company's benefit and his customers benefit. For those who think the support forum is a good idea and would be a helpful tool for communications please let them know by emailing them at Dave Patrick Models. I'm sure a show of support for a support forum would let them know how useful it can be. It is my hope that the efficiencies of the support forum will help many of these issues and ease DPM's support burden in terms of time spent and as a result provide higher customer satisfaction (for you guys). |
RE: Dave Patrick Models Can't Spell Customer
ORIGINAL: RCadmin I met with Dave at WRAM. We had dinner and spoke at length about a support forum here on RC Universe for DPM to help facilitate customer communication (i.e. out of stock issues, lead times for in stock status, support of individual products, etc). He agreed it was a good idea just as many of the major manufacturers here on RCU already have learned. The power of the support forum is that you can post an answer once and then 100 people can read it. this avoids 99 emails or phone calls answering the same question. For a small company like DPM this is necessary to reach their customers efficiently and harnesses the power of the internet. Since our meeting I have not been able to get in touch with Dave since he has been back in the office so we can get the ball rolling on this. I just sent him another email so hopefully he will get back to me and we can move forward with this for his company's benefit and his customers benefit. For those who think the support forum is a good idea and would be a helpful tool for communications please let them know by emailing them at Dave Patrick Models. I'm sure a show of support for a support forum would let them know how useful it can be. It is my hope that the efficiencies of the support forum will help many of these issues and ease DPM's support burden in terms of time spent and as a result provide higher customer satisfaction (for you guys). Support burden??!!! |
RE: Dave Patrick Models Can't Spell Customer
If anyone could understand this situation, it would be Marc. If, when he was starting RCU, he put a couple hours a day into programming etc, the site would never be what it is today. In fact, he's mentioned many times about how it's only gotten so far because of a full-time effort. While I don't know Dave personally, I've heard the planes are a side business for him. Unless he decides to dedicate 100% to making it work, it will always be what it is today; a company that puts out a good product but in a lousy manner.
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RE: Dave Patrick Models Can't Spell Customer
ORIGINAL: Scott Claboe Support burden??!!! :):D:):D |
RE: Dave Patrick Models Can't Spell Customer
"I've heard the planes are a side business for him. Unless he decides to dedicate 100% to making it work, it will always be what it is today; a company that puts out a good product but in a lousy manner."
I thing you nailed it. Serge :D:D:D |
RE: Dave Patrick Models Can't Spell Customer
Maybe he's got all the business he wants !!!
tommy s |
RE: Dave Patrick Models Can't Spell Customer
Hey Dave, here is a thought.
Sell the designs and rights to Kangke USA. Those guys will get them here! Twice, two Christmases in a row, I tried to buy From DP, and twice failed to give him my money. I remember once I was at his website, and he was selling his time share or something on it. I guess, at least, that was in stock. The DP Ultimate has astonished the ARF world with a great quality and performance standard. Dave Patrick Inc, has astonished us by not trying very hard to sell them. Common Dave, you can get it done! |
RE: Dave Patrick Models Can't Spell Customer
Marc - I appreciate what you are saying about a RCU online support forum for Patrick. But what makes those work is when there is someone at the company willing to keep up with our questions on a daily basis. I'm sorry, but Dave Patrick Models does not answer or return phone calls or e-mails as it is. How can anyone claim they are burdened by phone calls or e-mails. They aren't shipping planes that have been in their inventory since early January. Just what are they doing there and who is it that is going to sit down every day and respond to forum questions??
I WILL NOT BUY ANY OF THEIR AIRPLANES UNTIL THEY GET SANDY OFF OF THE SERVICE AND ORDER SIDE AND HIRE SOMEONE WHO WILL HANDLE THIS. Sandy is doing a great job marketing the products. We see ads on RCU and in every magazine published. We all know about the planes and a lot of us want them. Get someone to help get these planes in our hands. I realize that Dave is selling every plane he makes and he probably doesn't care to increase that. But if you keep treating us like this, eventually the guys that really spend the $ will quit buying Patrick planes and they'll be left selling to the few hobby shops and customers that don't know how horrible their service is. |
RE: Dave Patrick Models Can't Spell Customer
Give it a rest all ready this Dave Patrick slam fest is getting real old there bud.
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RE: Dave Patrick Models Can't Spell Customer
Its just typical american business CUSTOMER NO SERVICE
LONNIE |
RE: Dave Patrick Models Can't Spell Customer
Looks like Dave needs UPS supply-chain management! A good product with bad distribution equals a BAD product and a company with no future.
Yak |
RE: Dave Patrick Models Can't Spell Customer
please don't take me out of context. it was "support burden in terms of time spent". Customer service for any company takes time and resource. The idea here was that a representative of DPM would in fact man the forum and answer questions promptly. The efficiencies provided by such a forum which can reach 1000's of users relieves a company from fielding a phone call or email for each person since a single question/answer may answer 100's.
Don't get me wrong I think this is something that DPM should do and needs to do. I am waiting for dave to give me the green light and commitment that they will be available to man the forum. I had expected to hear from him with a confirm earlier but have thus far not received word. I don't know if he changed his mind about it or if he is out of the country??? |
RE: Dave Patrick Models Can't Spell Customer
Greetings,
I ordered a DP product online 2 weeks ago, paid with a CC, and it was delivered this past Monday, no problems whatsoever. Their products are extrordinary quality. I'll accept shipping delays and hiccups during the ordering process to get products this exellent. I have a rather unique understanding of a small business, it's pitfalls and issues. Other quality manafactures have had delivery issues in the past, and I am loyal to them, because the quality is there. (DA) I will contine to purchase DP products, and EXPECT delivery delays. Easy trade off, this isn't a perfect world, and niether is RCU. But, I take the best from RCU and choose not to complain about what I don't like. (anymore) Fair trade off, when you know what to expect. Thanks to the internet I can pass gas in California and folks in Vermont can tell me what I had for dinner, within seconds. Then the folks in Ohio will complain because they were left out.... |
RE: Dave Patrick Models Can't Spell Customer
CAP232CM - You may think the DPM slamming is getting old, your opinion. I gave them the benefit of the doubt too before I tried to get something from them. Now I'm in the majority who gets the shaft from Patrick and I have every right to talk about it.
Notice how DPM has not gotten back to RCU to set up their dedicated forum??? Surprise, surprise. |
RE: Dave Patrick Models Can't Spell Customer
Since our meeting I have not been able to get in touch with Dave since he has been back in the office so we can get the ball rolling on this. I just sent him another email so hopefully he will get back to me and we can move forward with this for his company's benefit and his customers benefit. With all that though, you gotta know I am on my SECOND DP plane (Extra and Edge). |
RE: Dave Patrick Models Can't Spell Customer
I don't think it's a slam. I hate to slam anyone. We are just warning others of a bad business. Beware! Five months ago I got blindsided on a huge shipping charge and then canceled a back ordered part. Last week I received my canceled order with my credit card charged. I can't get a hold of them. No one answers the phone, faxes or returns calls. Their answer machine says it's march 5th and they won't be back until march 8th and today is the 12th. Sounds to me that they skipped town.
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RE: Dave Patrick Models Can't Spell Customer
I'm with CAP232CM....I have my first order in with him for the cub and I'll wait, best arf cub i've ever seen. As They say...all good things come to he who waits!
Bud (not the bud CAP232CM mentioned) :D |
RE: Dave Patrick Models Can't Spell Customer
Well Bud, I felt the same way about the Ultimate. Let's see how you feel when you crack your cowl and you await DPM to send you a replacement part. We all started out liking DPM. I have a Goldberg Extra from over 10 years ago that is still flying. It is a Dave Patrick design. He designed some of the best aircraft around when he worked for Goldberg in the early nineties.
The only reason people I am posting this negative information is so people (including Dave Patrick) will be aware that improvement is needed. This stuff is happening to way to many people. This "Give them a break, they are a small business" reasoning is BS. Other companies that are one man businesses don't operate like this. If they want me to accept that they may or may not send the stuff we order from them, then put a disclaimer on the full page, colorful, inviting ads that says, "We may or may not actually be able to ever provide you with the stuff you are looking at". |
RE: Dave Patrick Models Can't Spell Customer
Aviti
Maybe you are not at the top of his list to return your call or E-mail. It is time you stopped your negative input. I say don't crack the cowl next time. Maybe you could take another angle and get in touch with Chieft Aircraft they sell DP planes. Just maybe they have a better relationship with DPM. I have a small business and sometimes you can't get things on time from the person making them.By the way I am sure DPM knows how to spell........... |
RE: Dave Patrick Models Can't Spell Customer
ORIGINAL: crownvic Its just typical american business CUSTOMER NO SERVICE LONNIE I'm guessing you don't deal with many American businesses... |
RE: Dave Patrick Models Can't Spell Customer
AVITI, your being a jerk.
You say you were SHAFTED....don't be an idiot, we all know what shafted means and you wern't. If it were my company I wouldn't deal with you at any price, ever. Whine, snivvel, slam...complain some more when folks don't agree with you.[:'(] Crawl back under your rock. |
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