Horizon Hobby Customer Service
 

I lost the canopy to my H9 Su31 last weekend. I got on the web first thing Monday morning and was delighted to see Horizon had them in stock for a measly $12.34. I ordered one with a few other fill in items and specified 2 day shipping.

Lo and behold there was a package waiting for me Wednesday afternoon. Oh yea. Just in time for the fly-in at Monroe, LA this weekend. Oh, man! It wasn't packed very well and had gotten cracked and broken on the way. Rats! :(

Called Horizon first thing Thursday AM. Nice lady answeed the phone and connected me to customer service. Another pleasant lady asked for my name and the nature of my problem. I calmly explained what had happened and I heard her furiously keying in the background as I spoke. I asked her if she needed an order or invoice number and she said no, she had the order pulled up and a replacement canopy ws in stock and would be shipped that day. I asked her if I could pay the difference in shipping and get it sent next day UPS so I could fly the plane this weekend and she keyed a little more. She said " No need, It's taken care of. " Well this was too good to be true.

It wasn't. I got in today and there it was on the porch. A box containing a brand new undamaged canopy!

They have a customer for life. :)

Robert Brinker

RE: Horizon Hobby Customer Service
 

This is such a kewl story....boo hoo hooo (it's got me in Hobby shop tears) :D:D:D
Where's my hanky....hehehe:D:D:D All's well that ends well :D

On a serious note.....I'm happy for you mahn. Glad to hear stories like this. Hobby Shops do try their best to keep customers happy I find....especially those that sells online.

RE: Horizon Hobby Customer Service
 

I too am a customer for life. I have had several experiences with Horizon from Saito to Hangar 9 issues all resolved beyond my expectations.
Always nice to be reminded of that...

RE: Horizon Hobby Customer Service
 

I have sent in a fair amount of JR radio gear, and
they always fix it fast ,the first tiime and get it back soon.

Funny thing........... good news travels so slow.
but BAD NEWS travels at the speed of the internet.

ARE YOU LISTENING CRAPPY CUSTOMER SERVICE COMPANYS
Greg

RE: Horizon Hobby Customer Service
 

------I calmly explained what had happened ------

I bet if you had yelled and told them how sorry they were like some people like to do you would still be waiting just to find out if they would replace it, if they didn't tell you to take it up with the shipping company.

Its nice to read a happy ending. Hope you have fun a the flyin.

Ed M.

RE: Horizon Hobby Customer Service
 

Update.

Stayed up until midnight putting on the new canopy.[sm=sleeping.gif]

Got up at 3AM, got ready and loaded, drove the 150 miles to the fly-in. Unloaded, setup, OK - Pilots meeting. " Yada, Yada, Yada. Oh and as a last note, do not even think of flying anything on Ch. 21. We consider it a dead channel due to interference from a tower to the East of the field."

I'll let you guess what channel the SU31 is on. [&o]

Flew my DP Ultimate instead. Had a good time anyway. [8D]