RE: NitroPlanes.com, Nonexistant Support
 

You got that right!

RE: NitroPlanes.com, Nonexistant Support
 

Another satified customer!:D You see "OPJOSE," many people here innocently purchased planes from this company not knowing how they operate. Not really their fault but with all the negativity over the last few years, I would be a completely idiot to have any dealings with them at all.

RE: NitroPlanes.com, Nonexistant Support
 

hmmm, they accepted my order, charged my credit card and emailed me a ups shipper tracking number, never shipped my plane, the ups shipper tracker never was reported to ups, a couple of days later after NUMEROUS emails to them, Numerous pm's to them and no answer to either, I had to post my problems on this forum and go on the offensive with them to find out they had shipped all their stock of the one i wanted, to new york or somewhere,they offered to ship me a smaller version of the one i wanted but as have no engines for that size, i turned down that idea, and asked once again for a refund, finaly they canceled my transaction w my credit card, and before anyone one says go to your card company, the card i was using is like a gift card, preloaded and you have no recourse w the company, once its charged its done and gone. bottom line would i use them again, only if i can go to the warehouse and do a willcall in cash only,and i called the customer service line, got an answer and was told to make the order and when i picked up my item, they would refund the shipping chgs, yea right!!! you have to put a credit card up to make the order!!!!! i will purchase for cash only and inspect the item at the counter before i pay, i will not give them a order to sit on w my money in their pocket and wait for them to getaround to doing something.As far as broken english and hard to understand, that does not bother me, I deal w that on a hourly basis at my job, that is a fact of life in Southern California, and I make a living comunicating with people that don't speak my language and i don't speak theirs, its a matter of listening and paying attention to what they are saying,some of my best work friends speak VERY broken english and we have a great time at work. They don't need a $70,000 dollar a year person for customer support, they need to treat their customers w respect, I respect the people that pay money to my company as they support my living, without them i have no paycheck, they respect me because they know that i do my damdest to take care of their needs, and i am good at my job because i make a real fair living and my employees get great commision checks, and my boss doen't want me going to another job, because my inventory controll is one of the tightest in our line and its all because of respect for the customers and the employees, my employees go out of their way to help their customers and they( the customers ) keep calling back for more

RE: NitroPlanes.com, Nonexistant Support
 

So now tell me Trollmaster, that you've never received a bad Hangar 9, Goldberg, Hobbico, Seagull or other manufacturer's plane or had problems with anyone.... and I'll believe that you are selling bridges too.

I've seen no better or worst from each of the manufacturers. They all screw up sooner or later.

How you ( as the consumer ) handle it also enters the picture.

He received one from NP that he felt was junk.

Guess what, so have I.

I e-mailed them about this, and they sent me a much better plane, no cost or shipping, and let me keep the old one to play with. I received the replacement exactly 4 days later.

Well GEEEEEE around here that qualifies as GOOD customer service.

RE: NitroPlanes.com, Nonexistant Support
 

Why don't you go bother somebody else?, We have 2 guys here right now with bad deals you can irritate.


By the, I don't buy Goldberg and if I wanted Seagull, I'd might was well do Nitrplanes. Hobbico Parts have been fine, planes are all beginner level.

let me ask you something here genius. We have a slamdunk of a thread on the Rare Bear. I darn near had one of those on order a few years ago when they came out. Thanks God for this place or I would have been out at least a $1000. So they claim to have fixed it and at the same time come out with a military version. Sorry but not even interested.

RE: NitroPlanes.com, Nonexistant Support
 

one of my flying buddies bought a nitroplanes delta . the wings bolted to the fuse with nylon bolts from inside the fuse. one wing fit ok but the left wing panel was badly out of alignment. the wing root rib was way out of square and would not bolt up flush with the side of the fuse. he got no satisfaction from nitroplanes after contacting them several times. he just gave it away to someone who had the patience to repair it.
on the flipside another buddy of mine bought the nitroplanes zlin 50. very nice looking plane and a very good 3-d flyer. he can do some astounding 3-d flying with it. the only complaint he had was he was very disappointed in the covering .
i started to buy one of their arfs but i thought their shipping cost were high. $17.95 for standard shipping on a $79.00 plane. since then i have read and heard a lot of negative things about n.p. so i probably will never buy one.

RE: NitroPlanes.com, Nonexistant Support
 

The manufacturer has requested a PM from all involved so since this has gotten into a bash fest it is now locked