Lanier Edge 540 Problem
 

I reluctantly write this note. I recently purchased a Lanier Edge 540 ARF(30%). I had a servo failure on the second flight which caused the aileron to flutter. The only damage to the plane was a bent wing tube. I called Lanier to order a replacement only to find out that the kit was built with a non-standard (metric) size wing tube. The result was that the wing and fuse tube inserts are .020" bigger than a standard 1.500" tube. Multiple calls to Lanier have resulted in no offer to help resolve the problem even though they have admitted they did have a lot of these kits with this problem. I have been professional in my conversation but not even been allowed to speak with the owner. I have taped- up a standard tube and have flown the airplane. I have suggested that they supply me a new set of wings and a insert for the fuse with the correct diameter to fit a standard 1.500" tube. I have been in this hobby 30 years and have never had this type of issue. The integrity of the people at Lanier are in question. I have purchased my last Lanier product. John

Lanier Edge 540 Problem
 

Believe me, you don't want to get Bubba Spivey on the phone. Take my word for it.

Lanier Edge 540 Problem
 

Sounds like Bubba Needs a dose of less business. John

Why?
 

Is he an a** clown? So many stories of people being unhappy with service from various places. I am starting to forget what is reasonable and not reasonable for a manufacturer to do nowadays. Someone is always fed up with brand X plane or brand y customer service. I wonder if if has always been like this.....


Baretta92 :(

Lanier Edge 540 Problem
 

Do a search on this site and you will find companies that make metric size tubes.

Lanier Edge 540 Problem
 

Thanks. Maybe that will get me out of a bind. John