E-flite/horizon product support
03-31-2006, 11:11 PM
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E-flite/horizon product support
I have multiple eflite products and never have had a problem.. well my ESC went nuts and shorted out... the folks over at horizon were great and very helpful... here is there email to me
Christopher,
Thank you for your recent email. Your ESC is being replaced under
warrantee. The tracking number for the UPS shipment is
I hope you find this information helpful. If you
have any other questions, please reply to this email or call us at
877-504-0233.
Thanks,
Josh Swinford
Product Support Team Member
Horizon Hobby Distributors
4105 Fieldstone Rd.
Champaign, IL 61822
877-504-0233
nice to see a company stand behind there product w.o hassle or questions.. unlike Thunder Power batteries! 2 problems out of alot of electric gear ive bought... ill continue to do business w/ eflite b/c there products are great.. thunder power is junk and ill never buy from them again... anywho anyone looking to do bossiness w. eflite/horizon .. you cant lose.....
Christopher,
Thank you for your recent email. Your ESC is being replaced under
warrantee. The tracking number for the UPS shipment is
I hope you find this information helpful. If you
have any other questions, please reply to this email or call us at
877-504-0233.
Thanks,
Josh Swinford
Product Support Team Member
Horizon Hobby Distributors
4105 Fieldstone Rd.
Champaign, IL 61822
877-504-0233
nice to see a company stand behind there product w.o hassle or questions.. unlike Thunder Power batteries! 2 problems out of alot of electric gear ive bought... ill continue to do business w/ eflite b/c there products are great.. thunder power is junk and ill never buy from them again... anywho anyone looking to do bossiness w. eflite/horizon .. you cant lose.....
04-01-2006, 07:00 AM
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RE: E-flite/horizon product support
Chris,
Sorry but as they say there is an exception to every rule.
I recently bought a H9 80" Cub. Not the plug-n-play one but the one you have to assemble.
I had three problems to address and wrote to Horizon.
All could be fixed but I felt I hadn't received value for what I had paid.
They pretty much blew me off.
Responded to my first email with "well...send it back on your dime and we'll see if you're telling the truth" tone. No replys to further emails.
I wasn't looking for anything free.
Just an aknowlegement that I knew what I was talking about and maybe a $5 gift certificate toward the next purchase.
There's way too much competition out there for our modeling $$$.
I'll have to think long and hard before I spend my money with them again.
Just my opinion.
Glad your experience was different.
JLK
Sorry but as they say there is an exception to every rule.
I recently bought a H9 80" Cub. Not the plug-n-play one but the one you have to assemble.
I had three problems to address and wrote to Horizon.
All could be fixed but I felt I hadn't received value for what I had paid.
They pretty much blew me off.
Responded to my first email with "well...send it back on your dime and we'll see if you're telling the truth" tone. No replys to further emails.
I wasn't looking for anything free.
Just an aknowlegement that I knew what I was talking about and maybe a $5 gift certificate toward the next purchase.
There's way too much competition out there for our modeling $$$.
I'll have to think long and hard before I spend my money with them again.
Just my opinion.
Glad your experience was different.
JLK
04-01-2006, 12:47 PM
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RE: E-flite/horizon product support
They have the "N" number on the top of the wrong wing...no big deal unless you know the difference.
The instrument panel fell off, they told me to go buy a $7 can of 3M 77.
The pushrod tube for the rudder is glued in crooked. It causes the pushrod to bind so badly that I don't think there is a servo made that would be able to center the rudder after being deflected. They told me to rub some soap on it.
I have a fix for all of these...just don't think for over $200 I should have to.
Thanks for asking!
JLK
The instrument panel fell off, they told me to go buy a $7 can of 3M 77.
The pushrod tube for the rudder is glued in crooked. It causes the pushrod to bind so badly that I don't think there is a servo made that would be able to center the rudder after being deflected. They told me to rub some soap on it.
I have a fix for all of these...just don't think for over $200 I should have to.
Thanks for asking!
JLK
04-05-2006, 02:30 PM
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RE: E-flite/horizon product support
I'm loving my e-flight brushless set ups I installed this past winter. Only problem I had this past week was a thunder power battery stopped accepeting a charge. It is the only battery in my arsenal of several dozen packs that has done this...it is also the only thunder power pack I own. 
05-05-2006, 01:56 PM
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RE: E-flite/horizon product support
I broke the prop shaft on my E-flight Park 480 and then broke off an allen wrench inside a setscrew when trying to replace the shaft -- this effectively ruined the motor.
I boxed it up and sent it to Horizon Hobby services. I fully expected to get a bill for repairing the motor or a letter telling me it could not be repaired. I didn't get either. They sent me a new motor under warantee.
I boxed it up and sent it to Horizon Hobby services. I fully expected to get a bill for repairing the motor or a letter telling me it could not be repaired. I didn't get either. They sent me a new motor under warantee.
