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Excellant Customer Service and Support

Old 01-11-2015, 02:46 PM
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PLANE JIM
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Default Excellant Customer Service and Support

I recently purchased a new DX9 -I thought I had a issue this afternoon downloading a update to SD card. Could not figure it out and called Horizon Tech support and left a message-Really not expecting a reply until tomorrow. I was called back within 20 minutes and he walked me thru the process in about five minutes. Great Support even on a Sunday!!!!
Old 01-11-2015, 08:09 PM
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Yep Horizon is really good about that. So just out of curiosity how many times did you have to weigh it and send pictures of it not working before they would help you?
Old 01-12-2015, 10:58 AM
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PLANE JIM
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None-zippo not a hoop to jump thru-Can't beat great customer service-no "one size fits all emails either"

Last edited by PLANE JIM; 01-12-2015 at 11:01 AM.
Old 01-12-2015, 11:09 AM
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AMA 74894
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+1 HH has some of the best customer service in the business.
RE your issue, The newer Spektrum systems have been shipping with bad SD cards.
the standard advice is "use a known working SD card"
Glad you got it worked out.
Old 01-12-2015, 02:59 PM
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PLANE JIM
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actually in my case-I turned the transmitter off accidently during the process
Old 01-15-2015, 11:27 AM
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Your experience is better than mine. I have emailed Horizon twice in the last two weeks inquiring about an order and have yet to get an answer.
Old 01-18-2015, 04:02 PM
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PLANE JIM
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Yes it is-I have never experience anything negative with Horizon

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