What has happened to Hobbyking?
#1
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What has happened to Hobbyking?
Been buying from them for years ? I recently put an order in and didn't think nothing of it as I ordered on the 18th of june 2015. I happened to look at my acount and it said unpaid but recieved an email from PayPal was paid on the 18th. So I went on my rant with these people that I played the wait game an had buddy codes and now some of the stuff is out of stock. ***. What a waste of time. Now I cancelled everything and im pissed. It was a whole fpv package. Anyone else seen Hobbyking diminish in service? I was pissed they took my money and said unpaid. Wouldnt you be? 15 days later.
#2
I can't believe you have not seen all the negative post here on RCU about Hobbyking, Hardly a week goes by that someone is not posting about a problem with HK. I hope you get
your order. I myself will not order from them.
your order. I myself will not order from them.
#4
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Been buying from them for years ? I recently put an order in and didn't think nothing of it as I ordered on the 18th of june 2015. I happened to look at my acount and it said unpaid but recieved an email from PayPal was paid on the 18th. So I went on my rant with these people that I played the wait game an had buddy codes and now some of the stuff is out of stock. ***. What a waste of time. Now I cancelled everything and im pissed. It was a whole fpv package. Anyone else seen Hobbyking diminish in service? I was pissed they took my money and said unpaid. Wouldnt you be? 15 days later.
Overall they are the same company they were 4 or 5 years ago, just bigger. They still have service opportunities, like any company. Where they continue to have opportunities is how they respond to issues. They outsource most of the CS work. They have live help, and also the ticket system, not sure which of those you used to rant too.
Since you've used them for years you know for the most part things go o/k when you use them. About a year and a half ago they opened a branch office in NY and there are at least two CSR's that are responding to service issues. Oddly enough, them getting additional help led to even more complaints about them (which will probably surface here eventually, as is common with HK threads). The main guy that seems to deal with this stuff is named Rob. Here is a link to where he can be contacted.
http://www.rcgroups.com/forums/member.php?u=509946
That is also a bone of contention for some as well, oddly enough. Yes, they got additional help and he's on RCG and that's a problem, lol (can't please everyone ) Look him up, in general he seems pretty responsible and almost always gets the issues resolved.
Some basic rules (for me)when dealing with them (if you don't know), never buy anything that's low in stock. I go with anything under 10. Between hitting the order button and paying, it might go out of stock. I do that with any company that has low stock. It stands to reason they will charge you immediately, and once they checker/clerk goes to get the item, they discover the 3 on hand is now down to 0. I believe the HK site says they will hold up a whole order when something goes on backorder, I never get anything on backorder.
If there is a problem, I try live help first, then the ticket system. If not, then the CSR in NY. Worst case, use your CC or PP chargeback process, that's the thing that gets their attention immediately. Unfortunagely, they will typically not respond to PP (bad news), but in almost every instance I can recall, PP finds in your favor (good news). It just takes time.
Not sure what system you were looking at and what your budget was, but there is another guy on RCG that custom builds stuff and seems to have a great following. His name is Bopine, (Armattan Quads)
Good luck either way.
#5
I wont argue the issue, But all anyone needs to do is do a search on HK postings here on RCU and they will see that I am correct. In fact in your long response on how to deal with HK
it basically shows that you are aware that HK has problems.
it basically shows that you are aware that HK has problems.
Last edited by ira d; 07-01-2015 at 05:29 AM.
#6
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They just recently failed to ship a couple rolls of covering after 3 weeks from the west warehouse. i talked with c/s got a run around and hung up on. I filed a pay pay dispute and got a refund and they deleted my account! I just signed up as another user and ordered it from the east warehouse. It is just dealing with HK, if you can put up with the BS they do have good prices.
#8
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They just recently failed to ship a couple rolls of covering after 3 weeks from the west warehouse. i talked with c/s got a run around and hung up on. I filed a pay pay dispute and got a refund and they deleted my account! I just signed up as another user and ordered it from the east warehouse. It is just dealing with HK, if you can put up with the BS they do have good prices.
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All the fpv gear was in stock when I ordered on the 18th. My bad in just looking at a paypal email the 19th that funds were sent to hextronix aka Hobbyking. I just so happened to look for a tracking on the 30th and it said unpaid but they already took my money.
I can deal with backorders but they said there was a problem with payment confirmation. WHAT? They already had my money. This has never happened before and I may just keep it in the states from now on but as you know some of the items you really need are not available in the US warehouses
I can deal with backorders but they said there was a problem with payment confirmation. WHAT? They already had my money. This has never happened before and I may just keep it in the states from now on but as you know some of the items you really need are not available in the US warehouses
#13
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Good to hear about your armattan gear. I've heard nothing but raves about his stuff, but have never seen them, nor do I fly them. Another possible vendor for you depending on what you want, and where you are located:
http://www.altitudehobbies.com/
Run by a fellow hobbyist, great guy to deal with. Responsive to questions, a nice selection of stuff, and always ships within 24 hours. I love his Suppo line of stuff, but he seems to be more multi-rotor focused over the past two years.
#15
My Feedback: (25)
Hobby King is big, and typically you only hear from the complainers. Was the OP on here praising HK when life was good? No! So far I've spent $3163.02 on orders from HK and I'm a happy customer.
My Hobby King Giant Spitfire with all Hobby King servo's, Hobby King DM 55cc gas engine and HK retracts, 146 flights so far!
Skymaster F-18F with HK parts! Kingtech K-180 turbine.
See the air valves? Yes those are Hobby King! My air system holds air perfectly. Hobby King lights also.
My Hobby King Giant Spitfire with all Hobby King servo's, Hobby King DM 55cc gas engine and HK retracts, 146 flights so far!
Skymaster F-18F with HK parts! Kingtech K-180 turbine.
See the air valves? Yes those are Hobby King! My air system holds air perfectly. Hobby King lights also.
#16
Banned
My Feedback: (8)
Hobby King is big, and typically you only hear from the complainers. Was the OP on here praising HK when life was good? No! So far I've spent $3163.02 on orders from HK and I'm a happy customer.
My Hobby King Giant Spitfire with all Hobby King servo's, Hobby King DM 55cc gas engine and HK retracts, 146 flights so far!
Skymaster F-18F with HK parts! Kingtech K-180 turbine.
See the air valves? Yes those are Hobby King! My air system holds air perfectly. Hobby King lights also.
My Hobby King Giant Spitfire with all Hobby King servo's, Hobby King DM 55cc gas engine and HK retracts, 146 flights so far!
Skymaster F-18F with HK parts! Kingtech K-180 turbine.
See the air valves? Yes those are Hobby King! My air system holds air perfectly. Hobby King lights also.
#17
My Feedback: (81)
My challenge build! FlyModel MSXR 50cc, All Hobby King equipment!!! Been test flying this to failure and she is so far the best flying plane I have.... Mechanically set perfect on linkages with no binding or loads, and servo's haven't failed me yet.....
Heck, I even sport the $49 wingbags! I am not ashamed!!!
Last edited by Dblex; 07-02-2015 at 03:41 AM.
#18
Hobby King is big, and typically you only hear from the complainers. Was the OP on here praising HK when life was good? No! So far I've spent $3163.02 on orders from HK and I'm a happy customer.
My Hobby King Giant Spitfire with all Hobby King servo's, Hobby King DM 55cc gas engine and HK retracts, 146 flights so far!
Skymaster F-18F with HK parts! Kingtech K-180 turbine.
See the air valves? Yes those are Hobby King! My air system holds air perfectly. Hobby King lights also.
My Hobby King Giant Spitfire with all Hobby King servo's, Hobby King DM 55cc gas engine and HK retracts, 146 flights so far!
Skymaster F-18F with HK parts! Kingtech K-180 turbine.
See the air valves? Yes those are Hobby King! My air system holds air perfectly. Hobby King lights also.
#20
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Well I still had to get one of my items from the international site yesterday the rest from surveilzone because this is a sick and addictive hobby and I may need RC rehab.
#21
So don't buy from them and save us all the grief. If you know what your buying and how to work with them then they are no better or worse than many others. Granted they are not Horizon or Tower but they sell pretty much the same stuff and at a lower cost. I too stick only with the USA warehouses to save time and money( shipping)
#22
My Feedback: (25)
This is the rest of my install, sorry if it is not up to your standard chopper, you know I live to please you, just tell me how you want it you dirty old man... xoxoxo
#23
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The main guy that seems to deal with this stuff is named Rob. Here is a link to where he can be contacted.
http://www.rcgroups.com/forums/member.php?u=509946
Some basic rules (for me)when dealing with them (if you don't know), never buy anything that's low in stock. I go with anything under 10. Between hitting the order button and paying, it might go out of stock. I do that with any company that has low stock. It stands to reason they will charge you immediately, and once they checker/clerk goes to get the item, they discover the 3 on hand is now down to 0. I believe the HK site says they will hold up a whole order when something goes on backorder, I never get anything on backorder.
If there is a problem, I try live help first, then the ticket system. If not, then the CSR in NY. Worst case, use your CC or PP chargeback process, that's the thing that gets their attention immediately. Unfortunagely, they will typically not respond to PP (bad news), but in almost every instance I can recall, PP finds in your favor (good news). It just takes time.
Not sure what system you were looking at and what your budget was, but there is another guy on RCG that custom builds stuff and seems to have a great following. His name is Bopine, (Armattan Quads)
Good luck either way.
Also, none of the companies I deal with need a another company to handle issues for them, they do it themselves in a friendly and straightforward manner that satisfies me, the customer.
Hobby King is the only online company I know of that is so screwed up they had to hire a third party to troubleshoot their screw-ups and even he has trouble fixing things more often than I would be comfortable with. He is only on one site that I am aware of and if you don't know that you are out of luck.
There are so many good companies that one can deal with, companies who's primary goal is customer satisfaction. Hobby Kings goal is finding ways to keep your money when they screw up no matter what without having to help you. It never ceases to amaze me that Hobby King is still in business.
And should anyone think this is a new problem, well........................ http://www.rcgroups.com/forums/showthread.php?t=603500
Last edited by topspin; 07-02-2015 at 08:47 AM.
#24
Banned
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My basic rules for dealing with Headsup RC as an example (there are plenty of others for which this same process applies) are: Select the items I want, order them, Pay for them (and the $2.00 shipping), Wait two or three days for my stuff to arrive. Tough process eh? I once had a problem with an order from Tower so I called them. They were polite and fixed everything right over the phone immediately, not two or three weeks later.
Also, none of the companies I deal with need a another company to handle issues for them, they do it themselves in a friendly and straightforward manner that satisfies me, the customer.
Hobby King is the only online company I know of that is so screwed up they had to hire a third party to troubleshoot their screw-ups and even he has trouble fixing things more often than I would be comfortable with. He is only on one site that I am aware of and if you don't know that you are out of luck.
There are so many good companies that one can deal with, companies who's primary goal is customer satisfaction. Hobby Kings goal is finding ways to keep your money when they screw up no matter what without having to help you. It never ceases to amaze me that Hobby King is still in business.
And should anyone think this is a new problem, well........................ http://www.rcgroups.com/forums/showthread.php?t=603500
Also, none of the companies I deal with need a another company to handle issues for them, they do it themselves in a friendly and straightforward manner that satisfies me, the customer.
Hobby King is the only online company I know of that is so screwed up they had to hire a third party to troubleshoot their screw-ups and even he has trouble fixing things more often than I would be comfortable with. He is only on one site that I am aware of and if you don't know that you are out of luck.
There are so many good companies that one can deal with, companies who's primary goal is customer satisfaction. Hobby Kings goal is finding ways to keep your money when they screw up no matter what without having to help you. It never ceases to amaze me that Hobby King is still in business.
And should anyone think this is a new problem, well........................ http://www.rcgroups.com/forums/showthread.php?t=603500
You are totally right about plenty of other places to use, there are tons of them. They all have their place.
Would you like to see HK completely out of business though? Is that the end game? Do you think the hobby would benefit from them being completely gone from the picture? For as many years as we've chatted about this company, I don't think I've ever asked that. Honest question.
#25
Been buying Lipos and other parts from HobbyKing for about 4 yrs now. With over 20 orders I have never had an issue regardless of the warehouse they shipped from. I know others that have ordered as well and with the exception of some popular Lipos being out of stock, no one has a complaint about them.