baerster

When I call Horizon Hobby's support number, I get a recording saying to go to their website. On the website, if I click Live Chat, it directs me to send an email. Has HH stopped providing live support?

baerster

I found an answer to my question. There is a little chat bubble that appears on the bottom right corner of the screen when I am logged into the Horizon Hobby site. However, it does not always appear (even during business hours), and it cannot be accessed by clicking on the "Expert Product Support" icon. Maybe that is why I was confused. It appears if I click on "My Orders" and then scroll down a bit. (But it doesn't appear when I click on "Support.") Maybe it's my version of Chrome or something that makes the live chat bubble intermittent during business hours.

scottrc

Both Horizon and Tower eliminating the means to talk to live person and not a robot is the reason I stopped dealing with them. Too many other retailers that offer better service at the same prices out there.

Dumbthumbs67

The chat button seen to be the best answer now.

jwalk2c

My Feedback: (47)

I buy from Tower but it's probably the same chat service, If chat does not work fill out the contact section that pops up from chat. I have asked them several questions over the past few months and they always respond.