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Horizon Hobby: have they stopped providing live support?

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Horizon Hobby: have they stopped providing live support?

Old 05-12-2022, 09:24 PM
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baerster
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Default Horizon Hobby: have they stopped providing live support?

When I call Horizon Hobby's support number, I get a recording saying to go to their website. On the website, if I click Live Chat, it directs me to send an email. Has HH stopped providing live support?
Old Yesterday, 11:39 AM
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baerster
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I found an answer to my question. There is a little chat bubble that appears on the bottom right corner of the screen when I am logged into the Horizon Hobby site. However, it does not always appear (even during business hours), and it cannot be accessed by clicking on the "Expert Product Support" icon. Maybe that is why I was confused. It appears if I click on "My Orders" and then scroll down a bit. (But it doesn't appear when I click on "Support.") Maybe it's my version of Chrome or something that makes the live chat bubble intermittent during business hours.

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