Hobbyking service
[TABLE]
[TR] [TD="align: center"][TABLE] [TR] [TD="align: left"]Read from bottom up. Be sure you have a video camera before you buy from them, Your request (#694715) has been updated. To review the status of the request and add additional comments, please visit www.HobbyKing.com [HR][/HR] Rich, Aug 27 21:33 (HKT): Hi Richard, Please note that we cannot confirm an item is faulty without a video showing the fault. If no video can be provided we will reject the claim. If you are not happy with your hobbyking.comŽ product you may return it back to the any of our warehouses for a full refund on the products price. This must be done within 30 days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept crash damaged parts or items that have been modified. We do not refund shipping costs. If you have any other questions, please let me know. Thank you, Justin **Due to the large amount of accumulated backlogs, order processing and ticket response time will be slightly delayed. We thank you for your patience and understanding.** All faulty items must be sent back for replacement. We do not, under any circumstance, warrant crash damage or items which have been modified. This includes cutting or opening of a product. HobbyKing.comŽ accepts no responsibility for the improper installation and use of purchased products. [HR][/HR] Richard, Aug 27 21:22 (HKT): I dont have the means to make a video. If you want ,me to return it I will send it to the US warehouse where I bought it. Otherwise I will just throw it away and tell everyone what lousy products you sell. I am tired of this. Richard H. Kelly ________________________________ From: Rich <[email protected]> To: Richard <[email protected]> Sent: Monday, August 26, 2013 7:20 PM Subject: [HobbyKing Support Centre] Re: JHPS - GF- MC- SW-Trooper SCT-X4 [HR][/HR] Rich, Aug 27 10:20 (HKT): Hi Richard, We are sorry to hear that the ESC that you have seems faulty. We will try our best to come up with the best solution as soon as possible. Please read and supply the following: - Please take a video and provide the video uploaded link or upload it to YouTube. Please ensure the video clearly demonstrates the fault and include a reference to your ticket number. If you would like to send us a video, please keep the comment as direct as possible. If you have any other questions, please let me know. Thank you, Justin **Due to the large amount of accumulated backlogs, order processing and ticket response time will be slightly delayed. We thank you for your patience and understanding.** All faulty items must be sent back for replacement. We do not, under any circumstance, warrant crash damage or items which have been modified. This includes cutting or opening of a product. BESC and electronic components are tested for correct polarity and voltage use prior to being replaced. We replace all faulty items with new products. HobbyKing.comŽ accepts no responsibility for the improper installation and use of purchased products. [HR][/HR] Matthew, Aug 25 19:58 (HKT): Hi Richard , Thank You for getting back to us. Thank you for the videos that you have provided. We will forward the information to our Product Specialist for inspection. We will process your claim within 48 hours and rest assured that you'll receive an update once the item is inspected. Thanks for emailing support. If you have any other questions, please let me know. Regards. Matthew HobbyKing Support Team Dont forget to follow us on Twitter and Facebook for discounts and promotions! http://www.facebook.com/HobbyKing www.twitter.com/hobbykinglive [HR][/HR] Richard, Aug 25 03:04 (HKT): Here is a picture. I dont know what it will do for you. If you like I will take it out and send it to you. Richard H. Kelly ________________________________ From: Matthew <[email protected]> To: Richard <[email protected]> Sent: Friday, August 23, 2013 4:06 AM Subject: [HobbyKing Support Centre] Re: MC- SW-Trooper SCT-X4 Attachment(s) esc.jpg [HR][/HR] Matthew, Aug 23 19:06 (HKT): Hi Richard, Thanks for contacting the HobbyKing Support Team. Thank you for the information. We will make sure to assist you regarding this claim. We apologize for the confusion. SKU-product ID. Please provide some photos or videos of the defective item. Thank you Thanks for emailing support. If you have any other questions, please let me know. Regards. Matthew HobbyKing Support Team Dont forget to follow us on Twitter and Facebook for discounts and promotions! http://www.facebook.com/HobbyKing www.twitter.com/hobbykinglive [HR][/HR] Richard, Aug 22 23:34 (HKT): The order number is 2007367321. I have determined that the ESC is defective. The truck will start and run fine for about 30 feet, then switch to slow speed. Then if you cycle power it will repeat this scenario. It I replace the ESC with an aircraft ESC it will perform properly except you have no brakes or reverse. So I know the motor and battery are OK. I have not used anything but the recommended two cell battery What is SKU? Richard H. Kelly ________________________________ From: Jessi <[email protected]> To: Richard <[email protected]> Sent: Thursday, August 22, 2013 1:37 AM Subject: [HobbyKing Support Centre] Re: SW-Trooper SCT-X4 [HR][/HR] Jessi, Aug 22 16:36 (HKT): Hi Richard , Thanks for contacting the HobbyKing Support Team. We are sorry to learn your bad experience on our product. Please provide more information regarding to the set up of the item, describe what happened in the operation of the item. 1) Please take some photos or video to show the problem clearly if possible. 2) And please kindly provide the order number and SKU. We will pass all information to our related department for advice. Thanks for your understanding. Looking forward to your reply for further assistance. Thanks for emailing support. If you have any other questions, please let me know. Regards. Jessi HobbyKing Support Team Dont forget to follow us on Twitter and Facebook for discounts and promotions! http://www.facebook.com/HobbyKing www.twitter.com/hobbykinglive [HR][/HR] Richard, Aug 20 08:53 (HKT): I recently receiver the truck and tried it out. It ran fine for about 1 battery charge Now it will start out very fast and after about 30 feet it will slow down to about 1/4 speed with full throttle. From then on to the rest of the charge it will only go at 1/4 speed. However if I shut it down and let it rest a bit it will repeat it. What is wrong with it? [/TD] [/TR] [/TABLE] [/TD] [/TR] [TR] [TD] [TABLE] [TR] [TD="align: center"] This email is a service from HobbyKing Support Centre. [/TD] [/TR] [/TABLE] [/TD] [/TR] [/TABLE] Message-Id:DQH6ADRV_521caabb94db8_225c4b08843449758_sprut |
"Hobbyking" and "service".......two words that should never be used together !
This is their scheme. String the customer with a problem along until they get frustrated and give up and go away. This customer-no-service MO is shared by some other places as well. Just go buy another ESC and run your vehicle and next time buy from a place that will support you. |
OK I did get a new ESC and it runs fine.
I didnt want to pay $500 for something I will only use a few times. It serves its purpose I guess even after I had to pay another $25 |
People have been warned over and over again about doing business with Hobby King. There is a reason that their prices SEEM so cheap, and it's not because they give GREAT customer service. After you make your purchase and they have the money in their hands, they hope not to hear from you again unless you are spending more of your hard earned money. The words Service and Hobby King together is an "oxymoron" like " a good crash"
|
They have about 20 people in their service department. I guess the idea is to bounce it around from person to person u.ntil you get tired of it. Their prices are good enough that you can just throw it away and get another. I guess thats their idea.
|
yup.
|
Originally Posted by dirtybird
(Post 11601603)
They have about 20 people in their service department. I guess the idea is to bounce it around from person to person u.ntil you get tired of it. Their prices are good enough that you can just throw it away and get another. I guess thats their idea.
|
I'd use a credit card if I had to buy something from them.
|
Originally Posted by dirtybird
(Post 11601498)
OK I did get a new ESC and it runs fine.
I didnt want to pay $500 for something I will only use a few times. It serves its purpose I guess even after I had to pay another $25 It was nice of you to offer to take out the esc and send it in but I think that is becoming the norm with some vendors for photo or video if the part is not to be sent in and who knows if they even have someone that has the skills to remove a esc from another truck at the USA warehouse, or is it like alot of oem esc's that get automaticly gets chucked for Hobbywing or Castle? what truck was it? Some of these vendors I am done fighting with and just going to let paypal and the CC company deal with them, I get no response from Value for a damaged lipo they sent in an envelope (guess they were out of boxes?) and after buying alot of planes from Nitroplanes 2 of the kits were missing the fiberglass control horns and was told the horns were not available but I could return the kits for kits that were not missing the control horns? |
Who does not have the ability to take video these days. If you don't own a cell phone, a web cam, or a camera with video, then you know someone who does. Do you expect Hobby King (or any supplier for that matter) to just mail you a new part without at least some proof that the old one is bad? They don't know what you have done to the product. They don't know you by anything but the order you placed. You need to respond with the order number and some proof. I don't think that is unreasonable from any supplier.
I have had generally good luck with Hobby King... I know and admit that others have not had such good luck. I will put their NanoTech batteries against any ones. |
Originally Posted by on_your_six
(Post 11602234)
Who does not have the ability to take video these days. If you don't own a cell phone, a web cam, or a camera with video, then you know someone who does. Do you expect Hobby King (or any supplier for that matter) to just mail you a new part without at least some proof that the old one is bad? They don't know what you have done to the product. They don't know you by anything but the order you placed. You need to respond with the order number and some proof. I don't think that is unreasonable from any supplier.
I have had generally good luck with Hobby King... I know and admit that others have not had such good luck. I will put their NanoTech batteries against any ones. |
I've used HK a lot. I try very hard to be sure that when I click "confirm" on an order with them, that I FULLY understand that it may be a DOA to toss upon receipt, or it may have a early-life-cycle failure which I will toss and not think about. It isn't the same attitude I have with Horizon, or Tower, or many other suppliers that I use, but it works for me so far. Theirs is not the "typical" business model in our hobby that we expect, but evidently the "sell cheap, ensure repeats, rely on typical failure rates to retain customer base" works for them, as their steady presence/growth/increases in advertising attest.
|
Originally Posted by Bob Pastorello
(Post 11602316)
I've used HK a lot. I try very hard to be sure that when I click "confirm" on an order with them, that I FULLY understand that it may be a DOA to toss upon receipt, or it may have a early-life-cycle failure which I will toss and not think about. It isn't the same attitude I have with Horizon, or Tower, or many other suppliers that I use, but it works for me so far. Theirs is not the "typical" business model in our hobby that we expect, but evidently the "sell cheap, ensure repeats, rely on typical failure rates to retain customer base" works for them, as their steady presence/growth/increases in advertising attest.
|
Originally Posted by on_your_six
(Post 11602234)
Who does not have the ability to take video these days. If you don't own a cell phone, a web cam, or a camera with video, then you know someone who does. Do you expect Hobby King (or any supplier for that matter) to just mail you a new part without at least some proof that the old one is bad? They don't know what you have done to the product. They don't know you by anything but the order you placed. You need to respond with the order number and some proof. I don't think that is unreasonable from any supplier.
I have had generally good luck with Hobby King... I know and admit that others have not had such good luck. I will put their NanoTech batteries against any ones. I sent them a still picture. What is a video going to show of a bad item sitting on a table more than a picture does? BTW the last thing I am going to spend my money on is a telephone that takes videos and I dont know anyone that does. |
If not too personal which truck was it?
|
Originally Posted by scottrc
(Post 11602452)
I use HK with the same attitude. They provide RC stuff at very low prices, but when I click confirm, I do it with the same expectation to when I pull the lever on a slot machine. I may either get all cherries or I may get a lemon. I just won't ever buy high ticket items from them.
But yes I totally agree with your's and Bob's attitude.. mine was the same for my first few orders with HK, I fully expected "junk quality Helicopters" but was, and continue to be surprised by the quality vs cost ratio - which in some cases is far better than you get in Hobbystores. Their Nano Tech Batteries for Ultra Micros are better than E-flite orginals for a fraction of the cost. |
Originally Posted by keyman
(Post 11602947)
If not too personal which truck was it?
http://www.hobbyking.com/hobbyking/s...ruck_arr_.html |
Originally Posted by dirtybird
(Post 11602866)
BTW the last thing I am going to spend my money on is a telephone that takes videos and I dont know anyone that does.
|
Originally Posted by scale only 4 me
(Post 11603028)
guessing it's this,,the item # is in the email string
http://www.hobbyking.com/hobbyking/s...ruck_arr_.html It is truly amazing what you get for your money from them but you have to be prepared to fix the bad units. The truck is now equal to $500 units sold elsewhere and it has a brushless system where the others dont.. |
Originally Posted by perreback
(Post 11603050)
Completely off topic, but I think you'd be hard pressed to find a phone that *doesn't* take video these days.
|
Originally Posted by dirtybird
(Post 11603110)
Oh really? I have four that dont. One wont even do texting.I guess I will throw that one away.
|
Sure, I have one too --- I'm talking about acquiring a new one. I'd like a phone that's just a phone, but it seems impossible to get a new one that doesn't come with all sorts of bells and whistles.
|
Originally Posted by perreback
(Post 11603121)
Sure, I have one too --- I'm talking about acquiring a new one. I'd like a phone that's just a phone, but it seems impossible to get a new one that doesn't come with all sorts of bells and whistles.
|
Originally Posted by kwblake
(Post 11603295)
This has got too funny...... A couple of years ago, my wife and I went to get new phones. I asked for one that JUST made, and received phone calls......no texting, no extras, no nothing, just a phone. We were told that they don't have those. We both have the most basic phones we could buy........ and use about 2% of the functions. We make and receive calls. The rest is just added weight. :D
What I dont like about these multifunction phones is you cant touch it before its off doing something you dont want |
Originally Posted by perreback
(Post 11603050)
Completely off topic, but I think you'd be hard pressed to find a phone that *doesn't* take video these days.
i have a basic Samsung that only receives and sends calls. All I wanted. (T-Mobile). |
All times are GMT -8. The time now is 02:19 PM. |
Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.