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Still waiting for Castle Creations ESC replacement...

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Still waiting for Castle Creations ESC replacement...

Old 09-28-2011, 05:13 PM
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Default Still waiting for Castle Creations ESC replacement...

Is anyone else waiting for a crash replacement ESC from Castle Creations? I destroyed an ICE 100 in a crash six weeks ago. I received a phone call from Castle within three days of their receiving the broken ESC, with the gentleman saying it would be three weeks until they could send a replacement at a very fair price. It has been five weeks, and my recent voice mail message to Castle asking for information on the replacement was answered with a form email stating it would be another two weeks. Does anyone know what is going on with the supply chain?

Thanks,
Mike
Old 09-29-2011, 05:25 AM
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Default RE: Still waiting for Castle Creations ESC replacement...

Mike,

Currently they are trying to finish all of the recall's for the HV series controller. They are slammed with it and it is affecting everything. I'm sure they will get you taken care of as soon as they can,

Archie
Old 09-29-2011, 07:46 AM
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Default RE: Still waiting for Castle Creations ESC replacement...


ORIGINAL: rcpattern

Mike,

Currently they are trying to finish all of the recall's for the HV series controller. They are slammed with it and it is affecting everything. I'm sure they will get you taken care of as soon as they can,

Archie
Thanks Archie,

The moment I posted the thread, I noticed the other thread about the recalls. Yes, I'm sure they are overwhelmed at the moment. Knowing what is going with the recall explains the delay.... I'm grateful we have an Amercian business in the Heartland not only standing behind their product, but producing outstanding products.

Mike
Old 10-13-2011, 12:37 PM
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Default RE: Still waiting for Castle Creations ESC replacement...

Still waiting....
Old 10-13-2011, 01:55 PM
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Default RE: Still waiting for Castle Creations ESC replacement...

My replacement Ice 80HV came today!
Old 10-13-2011, 03:13 PM
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Default RE: Still waiting for Castle Creations ESC replacement...

That's great news! Maybe mine is in the mail too....
Old 10-13-2011, 04:44 PM
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Default RE: Still waiting for Castle Creations ESC replacement...

Mine came today too. It appears to be a complete replacement for the new in package one I sent in. The one I sent in did not have the plastic case with mounting tabs.
Old 10-14-2011, 07:03 AM
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Default RE: Still waiting for Castle Creations ESC replacement...


ORIGINAL: J Lachowski

Mine came today too. It appears to be a complete replacement for the new in package one I sent in. The one I sent in did not have the plastic case with mounting tabs.
Me too, verbatim (to the date).
Old 10-14-2011, 07:42 AM
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Default RE: Still waiting for Castle Creations ESC replacement...

I'm camping out by the Mail box....
Old 10-21-2011, 06:40 PM
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Default RE: Still waiting for Castle Creations ESC replacement...

Still waiting.... so much for the latest "we will ship in two weeks" email.... This is pushing 10 weeks now.
Old 10-28-2011, 01:55 PM
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Default RE: Still waiting for Castle Creations ESC replacement...

Finally got mine today... and it only took 10 weeks.

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