****EXCEED-RC ORDER ISSUE*****

Thank you Ashley


Hi Andy,
Please help me out with this. I filled out an order with nitrorcx.com but they are not sending me the parts I ordered.
Here is a copy/paste of the original Order Confirmation for order # yhst-14197398381157-42784 :
51C802 Exceed 1/10th Sunfire Electric RC Buggy Upgrades: Aluminum Front Shock Plate
$20.00 1 $20.00
51C802 Exceed 1/10th Sunfire Electric RC Buggy Upgrades: Aluminum Rear Shock Tower
$15.84 1 $15.84
51C801 Exceed EP Car 1/10 Champion Spare Parts: Servo Arms 2P
$3.50 2 $7.00
SPARE PART - Exceed RC Forza/Hyper Speed 1/10 Nitro Buggy (51C812, 51C06, 94105): Servo link 2P
$2.40 1 $2.40
51C801 Exceed EP Car 1/10 Champion Spare Parts: Battery cover post
$2.40 1 $2.40
Part-Shell-51C802-FireBlack
$10.00 1 $10.00
51C08 Exceed 1/0th Infinitive Nitro RC Truck Upgrades: Aluminum Wheel Hex. 4pcs
$7.92 1 $7.92
Subtotal: $65.56
Shipping: $18.10
Tax: $0.00
Total: $83.66
And here is a copy of the shipping confirmation I received by email:
Order Number: 632673
-
Quantity Item
1 Spare Part Infinitive (51C08): Alum.Wheel Hex. 8P
1 Part-Shell-51C802-FireBlack
1 Spare Part Champion (51C801): Battery cover post
1 Spare Part Xtreme (51C06): Linkage 2pcs
2 Spare Part Champion (51C801): Servo arm 2P
1 51C802 Exceed Sunfire Electric RC Buggy Upgrades: Aluminum Rear Shock Tower
1 Spare Part Forza (51C812): Chassis
SubTotal: $65.56
Shipping and Handling: $18.1
Tax: $0
Insurance: $0
Discount: $0
Total: $83.66
As you can see, the Aluminium Front Shock Plate has been replaced by a Chassis. I don’t want the chassis, as my order was for an Aluminium Front Plate… and not a chassis.
The aluminum plate is a 20$ item and it’s been replaced by a 7.50$ item.

I can’t help but feeling ripped off, so I emailed [email protected] regarding this issue on Saturday, but the only response I got so far is the UPS tracking number.
Andy, can you have a look into this please?
Also, I’m still waiting for a pair of 80mm dogbones from order # yhst-14197398381157-40884, filled in on early august. Can I have an ETA for this?
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I bought one about 8 weeks ago, I was having fun with my grandson just running it in the grass and the front trans gears stripped out...it took 2 weeks to get replacements, but then the steering servo went out along with the esc. now it sits in a box until i can rebuild it the way it should be. The shocks and frame are nice and the stock motors are, well stock. so unless you can or are willing to mod it stay as far away as possible.
I actually opened up my esc after it failed and after repeated emails to exceeds support, with no support other than a automated reply that someone would be in touch with me in a few days......that was over a month ago and still no response from them. but after opening up the esc it was a burned out chip. I will never buy an exceed product again and if anyone asks my opinion, well you can guess.
-Hoss

Dear Customer Jun "we can't risk shipping to that address again - On Tue, 1/19/10, wrote:
|



thanks
Byron




http://www.hobbytown.com/Shop/speed-...osport-fwd-esc

I placed an order for a Level 28 engine and servo. Arrived no problem. Details:
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[TD="class: order-col yui-dt0-col-orderid yui-dt-col-orderid yui-dt-sortable yui-dt-desc"]343645[/TD]
[TD="class: date-col yui-dt0-col-date yui-dt-col-date yui-dt-sortable"]Oct 12 2015
[/TD]
[TD="class: itemcount-col yui-dt0-col-itemcount yui-dt-col-itemcount"]2[/TD]
[TD="class: shpmethod-col yui-dt0-col-itemsummary yui-dt-col-itemsummary"]Level .28 Nitro RC Engine, 60G EXI Digital Coreless Servo-D226F w/ Metal Gear
[/TD]
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The engine has what is either a redesigned carb orifice, or a carb that is missing a manufacturing process. First image is the new EX28 compared with an older SH28 carb. Note the thick EX side walls, narrowing down the orifice to 9.9 mm (from 11.7mm on the SH28). I know this is not a direct comparison.
Image two is of my in-car EX28 carb orifice. It has similar dimensions to the SH with an orifice of 11.4 mm.
So I want and need this engine. But if this is a one-shot mis-manufactured item, I want to exchange it. If this is the state of the art current carb orifice and is like all the others in stock, then there is no exchange needed.
I have more dimensions if it would be useful.
Thanks for the time.
Answered from Hobbypartz via NitroRCX:
Carb design is the same as all stock items. Presume a redesign.
Last edited by ijpom; 10-21-2015 at 06:43 AM. Reason: Added resolution


Saved money for along time and picked up an exceed infinitive from nitrorcx. At 300$ or so back then. plus some extra parts.
I recieved the wrong truck and never got my parts.
Did the proper break in. Truck lasted maybe 3-5 tanks after break in before motor became untunable.
Zero help. Automated.
I like the look of the thunderfire specially at 150. But not falling for that again