BME customer support?
 

I went on the BME web site last week and noticed that the contact information for BME, aka Kieth, is not there anymore.
It looks like Don's Hobby is the now the exclusive distributer in North America. Problem is, I inquired about ordering parts for my
BME G90 and they didn't seem to have a parts listing for that engine. I had to describe to them, the items I needed, which was very difficult. Although I gave them my credit card info, they could not give me a price or the shipping cost. I asked them to email me this information before they processed the order, but it's been a week and a half and no response. Anybody else been having similar problems ordering parts?

RE: BME customer support?
 

Usually Don's wife answers the phone. A nice lady, but totally clueless unless you have part numbers; THEIR part numbers. Just ask for Don right off.

It took me 10 minutes to get a pair of spark plugs for my BME 50 ordered last week, as she went back and forth between him and me. Why he just doesn't get on the phone himself when this tug'o'war game starts, is beyond me. Good thing he has the toll-free line; I certainly would have hung up long before we got that transaction ironed out, had it been on my nickle.

But once you get him on the phone, you're in business. The guy knows his stuff, inside & out.

RE: BME customer support?
 

Remember they took the line over and there will be a transition period to get up and running. My guess would be that BME needs to step it up and that is why they went with Don. Great business to deal with. On the other hand, should BME falter at providing support to the distributor they may be in BIG trouble from then on.

RE: BME customer support?
 

You're right, I think I was talking to Don's wife. It took me about ten minutes to explain the parts I needed. Very pleasant lady, but I don't think engine construction is her area of expertize.
Hopefully this change in support will ultimately be for the better.

RE: BME customer support?
 

GMAIR----Shoot Keith an e-mail at [email protected] He usually responds very quickly to e-mails

RE: BME customer support?
 

Thanks for the email address. I contacted Keith yesterday afternoon and he emailed me right back. He said he will ship the parts today.
That what I call great customer support!

RE: BME customer support?
 

Good to hear you made contact. I too have had nothing but the best service from Keith, and I am nobody special.

RE: BME customer support?
 

By the way, Keith has changed his arrangement with Don's hobby and now Keith will be taking care of customer support.
E-MAIL-- [email protected]
I have his phone number here somewhere, when I find it I will post it.
Another note, Keith is very good about returning e-mails. That would be my first option to try.

RE: BME customer support?
 

If people want to continue receiving their new engines it might be better not to post a phone number. Probably better to make service contacts via e-mail to free up phone time and provide a lasting record of the service or parts required and eliminate the need for paper notes and trenscriptions that can easily be misplaced. Voice conversations can go on a very long time beyond that needed to relate the need for parts or service.

One phone call is not a big deal but they won't stop at one. More likely in the number of a hundred or more at 30 minutes or more each. That's a lot of productivity lost to social B.S.