GrPro engine support
 

I have just read a post on the HH-100cc engine and have heard the pros and cons of buy and owning Chinese engines.

I am of the nature that if it runs good and does what I want it to do Its OK with me!

My only question is this... I purchased a GrPro 100cc engine from a friend at the local flying field.

In reading several post I see that If you dont buy the engine directly from a local supplier or directly from a Chinese supplier that you cant get
replacement parts.

Am I to understand that LOYALTY is only extended to the original owner?

Isnt that kinda like shooting yourself in the foot? Would you buy a engine with no parts support?

I understand that parts are limited but if the original owner sells the engine shouldnt the invoice and customer support go with it?

Shouldnt the dealer support the engine no matter who owned it first if the owner is willing to pay for the parts?

Im not looking for something for free I just want to know when I buy a used engine from someone that buys it from a dealer like this that I can keep it running.

Please respond to this note to let me know if you think this is only fair.

I have the 50cc and the 100cc

RE: GrPro engine support
 

Send a pm to Mistydee0 and ask him about parts and service support. He used to be a GRPro dealer.

You ask questions that have obvious yes answers but unfortunately there are some manufacturers/companies that don't perform as a customer would hope and expect. It's an area where potential customers need to perform some research to better qualify a buy/don't buy decision. The decision should never be made on price alone, which is where many run into problems later.

RE: GrPro engine support
 

vmeek,
Do not exspect any support for your GR PRO ENGINES. I was a dealer for the GR PRO engines, and I have [2] 100cc twins that the crankshafts failed during testing engines before selling them. Alfonso Wang refuses to service them and I am out $1000.00 for [2] GR PRO 100cc twins. The crankshafts failed after a short test run. The welds that hold the shafts together broke. He said he does not sell that engine anymore so he will not service it. How do you like that for good service. That is one of the reasons for me leaving GR PRO. I hope you do not require sevice on your engines, you will be out of luck.

Larry LS PRO ENGINES

RE: GrPro engine support
 

Hey Tired Old Man, what's with the name ?

RE: GrPro engine support
 

You don't want to know. You really, really don't.

RE: GrPro engine support
 

Is there anyone with parts to these engines?

I need the rear case for the 100cc

RE: GrPro engine support
 

UPDATE!!!

I WAS JUST INFORMED BY THE PREVIOUS OWNER THAT THE ENGINE i HAVE IS A SV 100-CC TWIN NOT THE HH 100CC TWIN

NOW MY QUESTION AGAIN IS WHERE CAN i GET SUPPORT? OR AM I IN THE SAME BASKET?

RE: GrPro engine support
 

So is it made by the same company?

RE: GrPro engine support
 

Different names, same lame engine. Buyer be-ware. GR PRO is a bummer. No supports.

Larry, LS PRO ENGINES

RE: GrPro engine support
 

Hey TIRED OLD MAN, Did you fly that twin yet???

Larry LS PRO ENGINES

RE: GrPro engine support
 

Nope, haven't been home long enough. Ralph says it's good to go and the mfg is sending another reed to replace the original. With the numbers he reported it's at least as strong as my Brison 105 so it will go in a 35% Edge as soon as the moment arrives. Then again, by the time I get around to it there should be a new 114 sitting on the shop bench waiting to be looked at.... I can't seem to get away from engines no matter where I go[:o]

Never enough time[:@] How goes your products lately?

RE: GrPro engine support
 

EVERYONE TAKE NOTICE!!!!

I contacted Hobbycity with the proper invoice ID to ask for the price of the rear case for my SV 100-cc engine and this was their response.

I will post a add from their web site of the engine also.














SV100-Twin
SV 100cc Twin Gas Engine CDI 7.1kw (ver2)



SV100-Twin 100cc Gas Engine. (Ver2)

Engine type: dual cylinder, 2-stroke, air-cooled
Bore x stroke: 44 x 32.8mm
Piston displacement: 100cc
Max. power: 7.1kW/7,500rpm
Max. torque: 6.8N.m/7,000rpm
Min. idle rotating speed: 1,400rpm
Rotate speed: 1,400rpm-9,000rpm
Compression ratio: 8.4:1
Electronic ignition
Spark plug: JENNFENG
Carburetor: Walbor pump type/diaphragm
Start mode: Electric Start
Dimensions: 275 x 230 x 210mm
N.W/G.W: 3100/3535g

The version 2 engines is a great improvement on the previous model. Stronger crank case, better porting and overall better casting and finish make the version 2 a much stronger and more reliable gas engine.


FYI.
Photographer mounted carburettor backwards in photo. Stocked motors will have carby facing other direction.

3950g 18

$499.99 Buy 1 Buy 2 Buy 3 Buy 4 Buy 5 Buy 6 Buy 7 Buy 8 Buy 9 Buy 10






Hello,

Thank you for your e-mail.
Its $437.95.


Best Regards,
Ricky
Customer Support
Hobbyking.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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[:@]


Hello,

I'm sorry, my mistake.
The price that I gave you is for the SV 100cc Twin Gas Engine CDI 7.1kw (ver2) not the rear case.

The price for the rear case is about $10.00 but we don't sell it separately.
Only if the SV 100cc Twin Gas Engine gets broken, then we will give it as replacement.


Best Regards,
Ricky
Customer Support
Hobbyking.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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RE: GrPro engine support
 

I will never buy from a distributor like this ever again no matter how cheap or how good the product is.!!!

P.S. I truely believe in giving everyone a chance to prove that they are on the up and up even when they get bad press.

BUT WITH ENOUGH ROPE.................

VIC

Vics R/C Model Builders
Casa Grande
Arizona
















111

RE: GrPro engine support
 

[:'(]

RE: GrPro engine support
 

Here are some more responses from HOBBYCITY

Hello,

I'm sorry, my mistake.
The price that I gave you is for the SV 100cc Twin Gas Engine CDI 7.1kw (ver2) not the rear case.

The price for the rear case is about $10.00 but we don't sell it separately.
Only if the SV 100cc Twin Gas Engine gets broken, then we will give it as replacement.


Best Regards,
Ricky
Customer Support
Hobbyking.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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Hello,

Thanks for your email.

If the part are faulty then please send it back for inspection and replacement and the return shipping in your end can't be refunded.

After inspection and if we send the replacement then the shipping is in our expense.

Please let us know if you have further questions.

Best Regards,
Ally
Customer Support
Hobbycity.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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Hello,

Thanks for your email.

I have just talked with the warehouse manager and what he said was we are unable to support art-tech products any longer and do not have replacement parts for SV engines.

Sorry, please buy elsewhere for the muffler.

Please let us know if you have further questions.

Best Regards,
Ally
Customer Support
Hobbycity.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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If you look at the disclaimer at the bottom of each response you will see how they state they are commited to assisting the customer?

Their assistance was to blow me off and tell me to buy my muffler elsewhere.
When was I looking for mufflers?
I need a case half for my engine not a muffler!

RE: GrPro engine support
 

Misty read the rest of this post and then spread the word like wild fire as I know I WILL!

RE: GrPro engine support
 

We already knew what the deal was and was going to be. That's why Mistydee0 ended his association with GR Pro. Misty was an importer/dealer and did not like the fact that he could not take care of his customers while selling a GR Pro product.

You can contact Mistydee0 at LS Pro engines where he now is the prime importer/distributor for the MT line of engines. Excellent support and a good product. About the best you can do with the engine you have is to chalk the GR engine you have up to experience and move forward.

RE: GrPro engine support
 

You got that right TIRED OLD MAN

Larry

RE: GrPro engine support
 

OK Send me the link to the site for the MT engines.

But GAWD! That just frosts my b-lls

RE: GrPro engine support
 

Be nice Larry...you're older than I am:)

Google LSPro engines. Larry never sent me his website, we just went back and forth over the phone or through personal e-mails.

RE: GrPro engine support
 

That's not hard, Larry is older than almost everybody :eek:
Vmeek, the answer to your problem just may be on your voice mail at your shop...Check it out...

RE: GrPro engine support
 

vmeek,
www.lsproengines.com

Larry LS PRO ENGINES

AIRBORNE RANGER

RE: GrPro engine support
 

This is how you build respect and loyalty in the R/C community:)





Hello,

Thanks for your email.

We are sorry for the misunderstanding in previous emails.

I have talked with the warehouse manager and we have a few rear case of the SV 100c.c. engine.

Would you like us to send you one for free and you only need to pay $10 for the postage?

If so, then please send the fund to our account ([email protected]) or if you don't have a pay pal account then we can send you a bill. Please let us know Thank you.

Thanks for having patience with us.

Please let us know if you have further questions.

Best Regards,
Ally
Customer Support
Hobbycity.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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RE: GrPro engine support
 

somebody had to think twice:) Happy for you!