Composite Arf......Problem SOLVED
06-26-2012, 08:16 PM
#2
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RE: Composite Arf......Problem SOLVED
Not unusual when dealing direct with some Chinese or European companies. Their concept of customer service is we have your money, now what do you want? They accept no responsibility once they ship and expect you to pay for any issues.
Lastly, I would no longer do business, no matter the outcome, with a company asking you to commit fraud. And I would notify FedEx.
Lastly, I would no longer do business, no matter the outcome, with a company asking you to commit fraud. And I would notify FedEx.
06-26-2012, 11:31 PM
#7
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RE: Composite Arf......Problem SOLVED
I purchased a CARF Ultra Flash last year and when it arrived at my home I inspected the box for visible damage, there was none so I accepted it from the courier who said I had 24 hours to report any damage caused by shipping found after I had opened the box.
I opened the box after the courier had left and found a large crease running chordwise three inches from the wingtip, I initially thought that CARF had sent out a damaged wing and wasn't impressed to say the least so I got on the phone to the UK Rep who requested photos of the damage and said it was highly doubtful CARF would send out a damaged model and their quality control was very good. After e-mails between the Rep and CARF it was agreed I could have a discount if I accepted the damage as was as it was "repairable" or I could have a brand new model.
I went for the new model and as I lived a half hours drive from the Reps premises offered to return the model in its box, we looked at the damage and he agreed it was not acceptable, we then realised how the damage was caused, the wing is held firmly in the box by two shaped polystyrene formers which prevent vertical movement but there was no packing to prevent the wing shifting laterally and it became apparent that the box had been dropped on its end allowing the unrestained wing to impact on its wingtip causing the crease and damage, I have photos but this site is such a pain in the arse to post pictures I gave up posting a couple of years ago.
Anyway, I got a new model, no further shipping charges, I wouldn't have paid them anyway, CARF were able to recover their costs from the shippers and hopefully modified the wing retention packing in future boxes.
The UK Rep was very helpful and in spite of his "no crow bro" for the Ultra Flash, it does land much better with crow, I have tried both and crow IS needed on the Uf ! Sorry Dave !
Ian B
I opened the box after the courier had left and found a large crease running chordwise three inches from the wingtip, I initially thought that CARF had sent out a damaged wing and wasn't impressed to say the least so I got on the phone to the UK Rep who requested photos of the damage and said it was highly doubtful CARF would send out a damaged model and their quality control was very good. After e-mails between the Rep and CARF it was agreed I could have a discount if I accepted the damage as was as it was "repairable" or I could have a brand new model.
I went for the new model and as I lived a half hours drive from the Reps premises offered to return the model in its box, we looked at the damage and he agreed it was not acceptable, we then realised how the damage was caused, the wing is held firmly in the box by two shaped polystyrene formers which prevent vertical movement but there was no packing to prevent the wing shifting laterally and it became apparent that the box had been dropped on its end allowing the unrestained wing to impact on its wingtip causing the crease and damage, I have photos but this site is such a pain in the arse to post pictures I gave up posting a couple of years ago.
Anyway, I got a new model, no further shipping charges, I wouldn't have paid them anyway, CARF were able to recover their costs from the shippers and hopefully modified the wing retention packing in future boxes.
The UK Rep was very helpful and in spite of his "no crow bro" for the Ultra Flash, it does land much better with crow, I have tried both and crow IS needed on the Uf ! Sorry Dave !
Ian B
06-27-2012, 05:07 AM
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RE: Composite Arf......Problem SOLVED
ORIGINAL: IB
...
I went for the new model and as I lived a half hours drive from the Reps premises offered to return the model in its box, we looked at the damage and he agreed it was not acceptable, we then realised how the damage was caused, the wing is held firmly in the box by two shaped polystyrene formers which prevent vertical movement but there was no packing to prevent the wing shifting laterally and it became apparent that the box had been dropped on its end allowing the unrestained wing to impact on its wingtip causing the crease and damage,
...
Ian B
...
I went for the new model and as I lived a half hours drive from the Reps premises offered to return the model in its box, we looked at the damage and he agreed it was not acceptable, we then realised how the damage was caused, the wing is held firmly in the box by two shaped polystyrene formers which prevent vertical movement but there was no packing to prevent the wing shifting laterally and it became apparent that the box had been dropped on its end allowing the unrestained wing to impact on its wingtip causing the crease and damage,
...
Ian B
Iam glad that you, as the customer, got what you paid for: a new model.
Paul
06-27-2012, 06:57 AM
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RE: Composite Arf......Problem SOLVED
Any pictures?
Without pictures, we are really unable to comment, or evaluate. Sorry, its too easy to place pictures, and too frustrating to get a real picture in our minds. If you want a response - then please give us the advantage of objectivity. Bending our minds with words cannot be fair to anybody.
John
Without pictures, we are really unable to comment, or evaluate. Sorry, its too easy to place pictures, and too frustrating to get a real picture in our minds. If you want a response - then please give us the advantage of objectivity. Bending our minds with words cannot be fair to anybody.
John
06-27-2012, 07:07 AM
#14
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RE: Composite Arf......Problem SOLVED
I had a AeroWorks 50cc Ultimate explode in flight doing IMAC maoeuvers. Lost the complete airframe, engine, many servos, regulators, batteries burned on impact. Documented the crash with 20+ pics, was offered $200.00 discount tward new Ultimate.
I bought a Pilot Sbach and it has proven to be a good decision.
I bought a Pilot Sbach and it has proven to be a good decision.
06-28-2012, 08:24 PM
#15
RE: Composite Arf......Problem SOLVED
OK I want to make it known that my rep, Andy Kane, has stepped up and rectified our issue. Here is an excerpt of his last email to me:
And I must say Thanks to Andy for taking care of this promptly!
I will work as hard as possible to make sure that you and all of my customers are satisfied now and in the future.
Thank you
Andy
Thank you
Andy
06-29-2012, 05:53 AM
#16
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RE: Composite Arf......Problem SOLVED
ORIGINAL: FBaity
I had a AeroWorks 50cc Ultimate explode in flight doing IMAC maoeuvers. Lost the complete airframe, engine, many servos, regulators, batteries burned on impact. Documented the crash with 20+ pics, was offered $200.00 discount tward new Ultimate.
I bought a Pilot Sbach and it has proven to be a good decision.
I had a AeroWorks 50cc Ultimate explode in flight doing IMAC maoeuvers. Lost the complete airframe, engine, many servos, regulators, batteries burned on impact. Documented the crash with 20+ pics, was offered $200.00 discount tward new Ultimate.
I bought a Pilot Sbach and it has proven to be a good decision.
Pilot RC planes are built just as well if not better and they are not "OVER PRICED" like the AeroWorks planes.
06-29-2012, 06:47 PM
#17
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RE: Composite Arf......Problem SOLVED
I was the one Andy (Barracuda Hockey)was talking about It was a new build with a dle 55 and pipe built to specs by the book It took off and I climbed out about 45degrees and pulled back on the power to half made a turn to the left flew down wind turned back again to the left and it turned into a flutter bug the entire air frame was shaking so violently you could see the the fuse and wing open up (and yes the wings were secure) I pulled back as soon as we saw what was happening and that was it the radio quit responding at that point and we all watched it go straight in from about 3_400 feet
I purchased this airframe thinking it would be superior as far as longevity but 35 seconds was about all it lasted
I purchased this airframe thinking it would be superior as far as longevity but 35 seconds was about all it lasted
06-30-2012, 03:58 AM
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RE: Composite Arf......Problem SOLVED
ORIGINAL: TCHIEF
I was the one Andy (Barracuda Hockey)was talking about It was a new build with a dle 55 and pipe built to specs by the book It took off and I climbed out about 45degrees and pulled back on the power to half made a turn to the left flew down wind turned back again to the left and it turned into a flutter bug the entire air frame was shaking so violently you could see the the fuse and wing open up (and yes the wings were secure) I pulled back as soon as we saw what was happening and that was it the radio quit responding at that point and we all watched it go straight in from about 3_400 feet
I purchased this airframe thinking it would be superior as far as longevity but 35 seconds was about all it lasted
I was the one Andy (Barracuda Hockey)was talking about It was a new build with a dle 55 and pipe built to specs by the book It took off and I climbed out about 45degrees and pulled back on the power to half made a turn to the left flew down wind turned back again to the left and it turned into a flutter bug the entire air frame was shaking so violently you could see the the fuse and wing open up (and yes the wings were secure) I pulled back as soon as we saw what was happening and that was it the radio quit responding at that point and we all watched it go straight in from about 3_400 feet
I purchased this airframe thinking it would be superior as far as longevity but 35 seconds was about all it lasted
07-01-2012, 06:16 AM
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RE: Composite Arf......Problem SOLVED
ORIGINAL: TCHIEF
JR 8411 on 6 volts and stock build with the fiber glass horns
JR 8411 on 6 volts and stock build with the fiber glass horns
07-01-2012, 06:03 PM
#21
RE: Composite Arf......Problem SOLVED
07-01-2012, 08:02 PM
#23
RE: Composite Arf......Problem SOLVED
I've got some older 8411s and the darn metal gears develop slop and wear rather quickly and when they do they have a propensity to occillate back and forth (especially with freshly charged 6 volt systems) trying to find center. Had/have some strange in flight fluttering sounds with several different 50cc aircraft using those servos. I also notice they are very power hungry. I'm still using them but getting very wary of them hoping they don't trigger some sort of catastrophic harmonics within the airframe.. Saving up now for some Titanium geared Hitecs.
