Notices
Giant Scale Aircraft - 3D & Aerobatic Discuss all your 3D & Aerobatic giant scale airplanes right here!

Chief aircraft sucks!

Old 04-25-2022, 12:02 PM
  #1  
KJGCT1
Thread Starter
 
Join Date: Jan 2013
Location: , CT
Posts: 7
Likes: 0
Received 0 Likes on 0 Posts
Default Chief aircraft sucks!

i am assembling a Pilot RC 88" Extra 300. The horizontal stabilizers have two tabs on the bottom and you mount with two screws into blind nuts in each side. I mounted the first stab, and tightened the screws, then mounted the other stab with the first screw. When I put in the second screw it went in fine, but when it was ready to tighten it just turned. I removed the other other stab, and looked through a hole while turning the screw. I was so happy to find the bling nut turning. I could not remove the screw. I cut out a small piece of sheeting between the two holes hidden by the stab, the cheapo blind nut is so thin I cannot grab it. So I called Chief Aircraft the distributor for Pilot planes and described my problem. The jerk I was speaking to said well throw it away and buy a new one! Nice guy, and great customer service! I asked to speak to his supervisor and the guy came on the phone. I described my problem and he said you have a big problem. But I have no idea how to remove the screw. I told him it is a manufacturers defect, send me a new plane. Oh I cant do that he said, but if you buy a new plane I will give you a 10% discount. Generous guy, he wants me to throw away a $800 plane and buy a new one. I will never buy another anything from those jerks! BUYER BEWARE, IF YOU HAVE A PROBLEM WITH A CHIEF AIRCRAFT PURCHASE YOU WILL GET NOW SATISFACTION, BUT THEY WILL OFFER YOU ADVICE, THEY WILL TELL YOU TO THROW AWAY THE AIRPLANE!
Old 04-25-2022, 12:20 PM
  #2  
BarracudaHockey
My Feedback: (11)
 
BarracudaHockey's Avatar
 
Join Date: Jul 2003
Location: Jacksonville, FL
Posts: 25,640
Received 191 Likes on 153 Posts
Default

Im surprised to hear that, I've always had outstanding customer service from them
The following users liked this post:
capt1597 (05-09-2022)
Old 05-05-2022, 11:12 PM
  #3  
Smokeyr67
 
Join Date: Jan 2014
Posts: 82
Received 4 Likes on 3 Posts
Default

It’s funny, but when you’re speaking to “jerks” it usually a reflection of your own attitude..
The following 2 users liked this post by Smokeyr67:
capt1597 (05-09-2022), Desertlakesflying (05-06-2022)
Old 05-09-2022, 01:13 AM
  #4  
Joseph Frost
 
Join Date: Nov 2010
Location: Coffs Harbour NSW, AUSTRALIA
Posts: 884
Likes: 0
Received 34 Likes on 32 Posts
Default

Blind nut turning? A minor problem for a modeler. Easy fix, just replace it, which ever is the easiest way, I would never whinge about such a minor issue. LOL.
The following users liked this post:
capt1597 (05-09-2022)
Old 05-09-2022, 12:29 PM
  #5  
daveopam
My Feedback: (9)
 
daveopam's Avatar
 
Join Date: Oct 2002
Location: ELK CITY, OK
Posts: 7,742
Received 31 Likes on 27 Posts
Default

I have good luck with them. I'm sorry you are having an issue but listen long enough and you will hear something bad about everyone.

David

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.