YS WARNING
 

WHERE HAS SERVICE GONE? I SENT MY YS 140 TO GET SERVICE A FEW MONTHS AGO, I THOUGHT IT HAD A BENT ROCKER ARM WELL WHEN I CALLED TO FIND OUT WHAT WAS HAPPENING THE FELLOW AT YS TOLD ME I NEEDED A LOT MORE WORK , BENT CRANK AND A FEW OTHER THINGS. I ASKED HIM HOW MUCH AND HE QUOTED ME I THINK OVER $250.00 , I TOLD HIM NOT TO WORK ON IT, HE REPLIED THAT HE ALLREADY PUT THE NEW PARTS IN, I TOLD HIM I DID NOT AUTHORIZE HIM TO DO THAT AND JUST SEND ME THE ENG. BACK, WELL HE DID IN A FEW DOZEN PARTS IN A PLASTC BAG. I DID NOT SEND HIM THE ENG. IN THAT CONDITION AND I DID NOT EXPECT TO GET BACK IN PIECES, ANYONE EVER PUT A YS 4STROKE COMPLETELY APART BACK TOGETHER. I HAVE NOT CONTACTED THEM BUT I'LL NECER DO BUSSINESS WITH YS AGAIN. I'AM ONLY TELLING THIS TO WARN ANY BODY ELSE FROM HAVING THE SAME EXPIERENCE.


THANKS BOB

RE: YS WARNING
 

thats a bummer. i dont know why today, the bulk of the companies i deal with have lost customer service. i work in the medical field, and sometimes it is sad the experience you deal with on the other end of the phone, everything is so casual, voicemail, or i will get back to you. they wont get back with me, i have moved on. i find most of the time it is because the higher ups have no idea what the troops on the ground have done to their business or policies. thats what they tell me at least and i tell them if they spent less time golfing and more time at what made them they would know what is going on. i never forget good service and i am loyal, likewise for bad service. come on YS, great engine, step up, barry

RE: YS WARNING
 

Bob,
not a nice experience. Do you have any types of consumer agencies there to lodge a grievence against businesses like that?

Given how quickly word of a bad expereinces spreads within the modelling community.

It may be worth creating a thread in the engines section of RCU, think there is a section devoted to YS engines as well.

Best of luck with it.

cheers
Peter

RE: YS WARNING
 

Experience putting an engine back together with damaged parts? In my line of work if I send a customer's air tool for work, it must be disassembled to diagnose the problems. If the customer wishes not to proceed the tool is returned disassembled with a bench charge for the work performed. I agree that a phone call or e-mail should have been in order to you for the dollar amount to fix but to expect it re-assembled - bent crank and all - well. When you sent it for service what was your request? Repair the engine or estimate first? In many cases once a damaged piece of equipment is taken apart to inspect, it will not go back together, at least without doing still more damage to other parts. All tools I send out are specifically sent under estimate first. But if the cost is too high they will be coming back apart and it is to be expected. The customer is made aware of this from the beginning. A tool that doesn't work doesn't work any less apart. I hope you get your engine up and running soon.

Dan

RE: YS WARNING
 

I agree with the last post.......if you expected it returned put back together then you should expect to pay a "bench" fee.

-taking it apart
-inspecting it
-attempt to put it back together

And in some cases it may not be able to be put back together.

RE: YS WARNING
 

How much for a brand new YS140 ?
You'd have a few spare parts at the ready.

RE: YS WARNING
 

Interesting,
I have had more than a few dealings with YS Parts and Service and have never had any such trouble.

Sounds like a lack of communication and understanding here.

If the total repair cost was $250, is that not still substantially less than a NEW engine of that type?

I think there is probably more to this story than just what has been posted.

If you send an engine to Richard for repair he will typically repair it as long as it is cost effective. Or let you know if the repairs are going to so expensive as to consider the purchase of a replacement engine.

RE: YS WARNING
 

Sending it back in pieces what alittle strange but so is sending in a YS and not expecting the full package service.
These are specialist pieces of kit, you just can't pull 'em apart and rebuild them like an .46 LA. Once apart, it's common practice to replace small key pieces.
I and just about everybody I know that uses YS for F3A gives their engines has a total strip down service at least once a year by a YS service house or privately. By that I mean new ring, bearings, O-rings, gaskets, diaphram and valve seating etc. Sure it costs but what your are getting back is basically,a new engine. If you're sent in a crashed engine then you should expect all of that pluss the replacement of the large damaged components. Thats going to cost. But again what you're getting back is more or less, abrand new engine.
It's half the price of one from the LHS.
Even though it's quite an expensive shock... but thats YS. I just don't understand why anyone would want to use these engines for aanything other than F3A.

Better ask for a quote next time.

RE: YS WARNING
 

WELL FELLOWS I DID ASK THEM TO CONTACT ME AND LET ME KNOW WHAT THE DAMAGE WOULD BE. I'AM NOT SAYING THAT THE COST WAS TO HIGH BUT I'AM SAYING IS THAT IF THEY WANTED A FEE FOR TAKING IT APART AND PUTTING IT BACK TOGETHER AND TOLD ME NO PROBLEM. I SENT A DAMAGED SUPER TIGRE ENG BACK TO GREAT PLANES AND THEY NOT ONLY LET ME KNOW WHAT WAS WRONG BUT TO MY SUPRISE THEY SENT ME A BRAND NEW ENG BACK FOR NO CHARGE, THAT TO ME WAS GOING ABOVE AND BEYOND AND I'LL NEVER HAVE A PROBLEM DEALING WITH GREAT PLANES. WHEN YOU TAKE YOUR CAR IN FOR REPAIR DON'T YOU ALWAYS ASK FOR AN APPROXIMATE COST FOR THE REPAIR. ANY GOOD DEALER WOULD LET YOU KNOW BEFORE THEY DO THE WORK. I'AM SORRY BUT THIS WAS BAD SERVICE .

THANKS BOB

RE: YS WARNING
 

I must say Bob has a real point. YS (or and Co.) should have given him the estimate before they put the new parts in. And should have given him options, Motor back as is? or put back together. All these fees could be spelled out.

Bob,
for you to assume the engine to come back in the condition you sent it? Never assume anything
What did they charge you for their time + return shipping?

RE: YS WARNING
 

Thats why I use Magnum engines. Ask people who have have sent in Mag. 4s or 2s for repair what their experience was like. I sent in my mag 80 4s twice for repair due to crashes. Both times I receive back brand new engines post paid to my surprise at no cost. It never cease to amaze me how the statement you get what you pay for comes up when something is cheap.
Now you would think with the hi cost of YS engines, you would think they should have better customer service than Magnum. Guess there are times when you don`t get what you pay for and thats a shame. For the price of a YS they should put the darn engine back together at the very least.

RE: YS WARNING
 

If you "thought" you had a bent rocker arm, why did you not just replace it? It is a simple task. I have tried ESP and Tarot cards on ALL kinds of mechanical things and it DON'T work. You have to take things apart and inspect them. Rocker arms do not just "bend". Something caused it and YS found the problem, and you should not throw them under the bus for doing excellent work.
Excuse me while I "mind meld" with my receiver so i can order parts.

RE: YS WARNING
 

really strange, a while back I sent in all of my YS's for checkups and I got a call before any work was performed..shame it happened to you this way. Hope something can be worked out

good luck

RE: YS WARNING
 

YOU ARE MISSING THE POINT ,I'AM NOT SAYING THAT THE ENG. DID NOT NEED WORK AND I WOULD NOT CLAIM TO BE A 4 STROKE EXPERT, I'AM SAYING THAT I THINK THEIR SERVICE WAS TERRIBLE. THAT IS NOT THE WAY TO HOLD CUSTOMERS, WHEN YOU TAKE YOUR CAR TO THE SHOP AND TELL THEM YOU THINK YOU HAVE A ENG. PROBLEM , SO THEY TAKE YOUE ENG. APART THEN CALL YOU TO TELL YOU HOW MUCH AND YOU SAY NO. DO YOU EXPECT TO GET YOUR CAR BACK WITH THE ENG. IN A HUNDRED PIECES? NO I DON'T THINK SO.I WOULD EXPECT TO PAY SOME FEE FOR THE WORK THEY DID BUT GIVE ME BACK MY CAR IN THAT CONDITION, THAT GOES FOR ANY OTHER THING I MIGHT WANT TO GET REPAIRED, SOME TIME THE COST IS NOT WORTH THE REPAIR.


THANKS BOB

RE: YS WARNING
 

I still don't understand. what good is a YS with a bent crank in parts or whole. It still won't work. If you do the repair yourself at least the engine is already taken apart. When I flew pattern with the 120, I'd send in the engine and tell them to fix it. Always had two. Sent both in every winter. I'd give them my CC number and wait for the rebuilt engines to come back. Give me the 140 and I'll pay the 250 myself. Dennis

RE: YS WARNING
 

Typing in all caps is considered yelling. It is hard to read and completely unnecessary. We understand you are upset but please don't yell at us, it's a little like shooting the messenger.

RE: YS WARNING
 

Well, I'll give you an example.
A coworker of mine took his fully assembled worn out powerglige transmission to Aamco for an inspection and estimate. They tore it down and gave an esitmate of 1000 clams for rebuild, this tear down was required to inspect the innards and formulate a tally for replacement parts and labor costs. My coworker said no way, and then was suprised when they returned the trans in peices. Aamco wanted an additional fee to re-asssemble the trans and my friend did not understand that. The moral of the story is; shop time = money, Don't expect to get a bad trans re-assembled free of charge. I would I magine a torn down car engine would fall under the same rules.

RE: YS WARNING
 

I sent my magnum 46xls in for repair. They promptly sent me a brand new engine at no charge. Unfortunately the replacement engine had air leaks just like the one I returned.

Sorry for the off topic. I'm still annoyed at the time I wasted on my Magnum engines and like to vent.

RE: YS WARNING
 

Jezmo is correct. Typing in all caps is NOT "Yelling", nor does it emphasize anything. It simply makes the text difficult and annoying to read.

If you want to EMPHASIZE something, a correctly typed comment with caps only for the intended word will work.

Or, you can choose to emphasize words with boldface, or with an underline or different color - or all three.

Best wishes,
Dave Olson

RE: YS WARNING
 

Dennis----I believe you've hit on the heart of the matter!

With no repairs accepted it is 'normal' for many if not most items to be returned "stripped down".

YS Parts and Service (they are also the importers of YS as well) has a good reputation----matter of fact I think this is the first complaint I've seen.

RE: YS WARNING
 

I think we're getting off point. Does anybody think 250 is to much to get back a YS 140. And what in the letter he sent them made YS think that he wanted it repaired without notice. In all my dealings with repair shops, if you tell them to call first they will. If you say fix it you get it back fixed with a bill. I just got my JR 10X back fixed. Didn't want to know what it cost just fixed. Didn't hear a thing from them until UPS showed up with the radio. Every time I've had YS repaired any thing they always got it back to me in a timely fashion and sent the broken parts as well.
Another thing come to mind. The only way I know to bend a crank is to use it as a landing gear. If that is the reason then you have to expect a sizable bill in the first place.
My offer still stands. Send me the engine and I'll pay the bill. Thats still cheaper then I can buy them and I own a LHS. I could turn around and sell it for $350. love to make a profit every once in a while. Dennis

RE: YS WARNING
 

I would have been a little miffed myself. The bent crank could have been checked without tearing anything down. The rocker arm is as simple as removing the valvecover. If they were suspect of the crank, that should have warranted a phone call...."Hey, we think your crank is bent, shall we continue?" The reason it is torn down I bet, is due to the fact they had to disassemble the engine to remove the new parts they installed.
Now if the owner had sent the engine in with a note reading "I think the rear bearing has a flat spotted ball, please check it out." that would have been different.

RE: YS WARNING
 

again fellows you miss the point maybe i should type in caps because either your eye sight is bad or you don't read what i wright.i said i would expect to pay a fee for the work they did if they asked, but to send it back in that condition is an insult and if you cannot see that, then like i said bad eye sight. i would expect any co. that rebuilds anything to call me with a quote before they started putting in new parts .all you fellows that keep saying that you think this is acceptable i would like to hear from you when something like this happens to you and you think this is ok. call great planes and see what their policy is, like i said before they not only did not charge me to fix my eng. which i would have glady paid they sent me a knew one no charge, which i did not expect.

RE: YS WARNING
 

Well, if hobby services will fix and replace out of warranty engine free of charge,................You now know what to do next.

Our HEARING and eyesight are just fine.

Your rant has been noted.

Anything else?

Mike

RE: YS WARNING
 

I own a business and assure you that I cannot afford to pay my employees to work on things without getting paid. Most automobile repair shops charge diagnostic fees as do other types of repair businesses. To take that engine apart and diagnose it involved work on someones part most likely an hourly employee. Most shops waive the diagnostic fee if the repairs are approved. To take an engine apart and reassemble it without any compensation makes it extremely tough to be competitive and trust me this is one very competitive world we live in. We are getting our collective butts kicked by cheap overseas labor so giving away free labor is hard to justify. It's hard to see YS's point of view until you've walked in their shoes and tried to run a business where the competition is so stiff. Just my two cents.

One last note. When I check a crank for bending I place it in V-Blocks and check it with a dial indicator. That cannot be done witht the crank in the engine. It has to be disassembled to be checked properly.