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Upgrade download not working OS X

Old 04-25-2015, 08:35 PM
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GWC
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Default Upgrade download not working OS X

Hi,

I have tried to upgrade using the menu function within Aerofly RC7 but it gives me a dialogue box to select the version I want, then sign in to the store and then says "cannot connect to iTunes store"?

I want to upgrade from the Standard Edition but I am having no luck. Any clues?

George
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Old 04-27-2015, 05:37 AM
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What is your OSX version and mac computer model?

What is your internet connection speed?

Did you check your firewall settings?

Please attach your tmlog file.

The tmlog of aerofly RC 7 is stored in a special folder inside your users Library folder. By default the Library folder of Max OS X is hidden. To open the Finder with a visible Library folder, press and hold the ALT Key, choose the "Go To" menu and then select "Library". A Finder window with the Library folder will then be opened.
Next click yourself to the aerofly RC 7 user folder which is located here

~/Library/Containers/com.aerofly.aerofly-rc-7/Data/Library/Application Support/aerofly RC 7/

The file tm.log is located right inside this folder.
Old 06-27-2015, 08:55 PM
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Apologies for not replying sooner. I was way on an extended holiday. The problem was caused by trying to upgrade using a different Apple ID (my wife's) to the one that installed it (mine). Once I corrected that, the upgrade worked fine.

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